Key Accountabilities Ensure full alignment on definitions and measurement of commercial, customer & operational KPIs. Extend segment yearly budgets +2 years (Business plan) aligned with EITC strategy. Identify areas of automation which minimize daily/weekly/monthly operational work. Review weekly and monthly…
Key Accountabilities Perform mobile number management daily operations. Monitor numbers availability across all sales channels Categorize and maintain du Mobile numbers (metallic & non metallic). Monitor and advice in resolving second level escalated customer cases for mobile numbers of disputes.…
Key Accountabilities Ensure DSP device availability. Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location. Coordinate with customer on visit purpose and time slot. Verify documentation at customer’s premises as per the RRMC…
Key Accountabilities Scouting: + Identify locations with potential or/& with Competition Presence + Share the locations with Partners to gauge sales potential + In case the location is identified by the Partner visit the location and provide analysis of the…
Key Accountabilities Act as the primary liaison for security requirements within the team, overseeing security audits, risk assessments, and ISO certification exercises Coordinate with internal and external auditors, providing necessary documentation and evidence to ensure compliance with security standards Collaborate…
Key Accountabilities: Define the Corporate Program Management Tools, Standards, Methodologies and promote their development in line with du’s internal requirements and best practices. Ensure the application of portfolio management tools and techniques. Set up adequate governance bodies and processes for…
Key Accountabilities: Oversee and monitor services, operations, and delivery for nominated high value customers, to ensure availability and SLA adherence at all times. This includes overseeing 3 rd parties at leased or resale sites as well as du owned and…
Key Accountabilities: Develop and execute a holistic real estate and power acquisition strategy aligned with the company’s long term data center expansion roadmap. Identify, evaluate, and negotiate land acquisition in strategic markets, considering proximity to connectivity hub, renewable power availability,…
Key Accountabilities: Attend technical discussion meetings to gather required information for the Technical Design Specification and make sure client requirements are correctly addressed in the solution Support the definition of which products consideration for the Approved Product List based on…
Key Accountabilities: Develop and maintain a prioritized 12–24 month pipeline of partnership opportunities, technology vendors, OEMs, system integrators, and potential acquisition targets aligned to ICT’s strategic roadmap and shifting market priorities Drive end to end sourcing, screening, and strategic fit…
Key Accountabilities Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services. Distributing product samples, brochures, flyers etc. to source new sales opportunities Create a positive image and lead consumers to use…
Key Accountabilities: Define and execute product strategy, roadmap execution and innovation, ensuring alignment with business and market needs. Expertise in product development, digital transformation, automation, and data driven decision making. Build and manage strategic partnerships with IoT hardware vendors, cloud…
Key Accountabilities Create and maintain all relevant documentations, project plans, status of tasks within the specified stream of work and provide reports to team management as required. Undertake revisions of established process models / Architecture / methodologies half yearly, perform…
Key Accountabilities: Responsible for understanding Du’s product catalogues, sales hierarchies, systems, data streams and guide Business on how to translate business & system requirements into sales incentive/ commission scheme documents & change requests for implementation into relevant commission calculation system…
Key Accountabilities Develop strategies to steer and monitor all partnerships and contracts by providing proactive and effective directions and governance for internal/external stakeholders as well as contract performance management to enhance the overall business. Direct and manage contracts to show…
Start your career with impact. Shape the future with du. We are proud to offer UAE Nationals a holistic 12 month Graduate Trainee Programme designed to build innovation capability, digital skills, and entrepreneurial thinking—fully aligned with du’s growth and venture…
Key Accountabilities Analyze business sales activity to detect internal policy or TDRA compliance breaches, document incidents, investigate root causes, and recommend control improvements in collaboration with governance leads. Develop and enhance governance dashboards and reporting tools, improving visibility of compliance…
Key Accountabilities: Facilitate teamwork and ensuring the effective day to day operations of Digital Contact Centre (Social, In App Chats, Email and face to face customer handling). Day to day leadership of customer care champions, including performance management and employee…
Key Accountabilities Responsible for the delivery of individual and team targets for acquisition targets in consumer segment. Increasing revenue by up selling additional bundle & plans. Establishes and develops effective working relationships with key internal and external customers. Ensure high…
Key Accountabilities Follow the SOP guidelines for all activations, verifications, sales calls. Provide timely reporting on the tasks assigned. Ensure proper support and co ordination with partners to help achieve the verification and activation. Adhere to quality standard and ensure…
Key Accountabilities Assigning the Activities from the concerned tools + Activation / Modification Verifying the below: + Account creation under Customer’s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa,…
Key Accountabilities Handle the crisis management team through the identification, damage assessment, crisis plan activation, and recovery phases of organizational crisis, and coordinating efforts on national ones with Competent Authorities (TDRA, NCEMA, etc.) standard Lead EITC to fulfil the Competent…
Key Accountabilities Perform first level analysis of alerts, validate severity, and escalate incidents to appropriate teams following predefined SOPs and SLAs. Use AI powered dashboards (e.g., Grafana, Kibana) to track system health, visualize alerts, and ensure real time visibility of…
Key Accountabilities Providing Technical Solutions with Competitive Commercials: Design and deliver tailored Cloud and Security solutions leveraging du Cloud platform, Azure, AWS, and OCI and certain IoT solutions & use cases ensuring solutions meet customer requirements while remaining commercially competitive.…
Key Accountabilities: Develop and execute a strategic partnership roadmap that aligns with du Pay’s business objectives, focusing on scalable, high impact collaborations. Identify and evaluate new partnership opportunities through market research, competitive analysis, and customer insights to drive innovation and…
Key Accountabilities Coordinate with other team/departments to ensure that EM infrastructure is planned and implemented as per EITC design standards. Evaluating technically the proposed EM solutions/material submitted by the vendors. Review all design, shop drawings and material submittal for various…
Key Accountabilities Conduct Forensic audit referred by the Senior/Director Forensic Audit, (Designated Whistle Blowing officer) in Forensic Assignment. Prioritize forensic assignment based on Forensic Criteria and Workload referred by Director of Forensic Audit. Conduct Forensic investigation professionally and timely manner…
Key Accountabilities Digital Real Estate Management + Own and optimize du’s internal digital estate (App, Web, B2B portal) to drive traffic and sales uplift. + Manage placements such as banners, tiles, carousels, push notifications, and in app messages to support…
Start your career with impact. Shape the future with du. We are proud to offer UAE Nationals a holistic 12 month Graduate Trainee Programme designed to build digital capabilities, leadership potential, and strategic thinking—fully aligned with du’s transformation journey. We…
Key Accountabilities Perform first level analysis of alerts, validate severity, and escalate incidents to appropriate teams following predefined SOPs and SLAs. Use AI powered dashboards (e.g., Grafana, Kibana) to track system health, visualize alerts, and ensure real time visibility of…
Key Accountabilities Hunting customers for new prospect and arranging the meetings. Meeting with clients face to face to gain a full understanding of their business needs. Recommend appropriate products and services. Sell the existing products along with multi product. Maintain…
1. Job details Entity edara Band A.1 Job Door to Door SME Sales Executive Job Code 103.191 Position Title Door to Door SME Sales Executive Reports to Position Manager Door to Door Department: Enterprise Sales Division: Customer & Channels Written…
Start your career with impact. Shape the future with du. We are proud to offer UAE Nationals a holistic 12 month Graduate Trainee Programme designed to build digital capabilities, leadership potential, and strategic thinking—fully aligned with du’s transformation journey. We…
Start Your Career with Impact. Help Us Bring Our Brand to Life. We proudly offer Emirati graduates a holistic, 12 month FutureX Graduate Programme focused on building digital and professional capabilities aligned with du’s strategic vision. We’re excited to invite…
Start your career with impact. Shape the future with du. We are proud to offer UAE Nationals a holistic 12 month Graduate Trainee Programme designed to build digital capabilities, leadership potential, and strategic thinking—fully aligned with du’s transformation journey. We…
Key Responsibilities 1. Strategic Direction & Market Expansion Develop and execute du’s SME channel strategy aligned with enterprise sales objectives and national SME agenda. Identify and lead business development opportunities in emerging regions (e.g., Northern Emirates, Abu Dhabi, Al Ain).…
Key Accountabilities Churn Management & Reduction + Monitor and analyze customer churn metrics; identify drivers of churn (e.g. service issues, pricing, competition). + Develop, implement and measure initiatives/campaigns aimed at reducing churn across segments (mobile and home wireless.). + Create…
Key Accountabilities Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
Key Accountabilities Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
Key Accountabilities Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
Key Accountabilities Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
Key Accountabilities: Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
Key Accountabilities: Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
Key Accountabilities Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take. Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues. Assist SM…
This position is based in Abu Dhabi Key Accountabilities Responsible for the delivery of individual and team targets for acquisition targets in consumer segment. Responsible for preparing route plan for team members and ensuring team’s compliance to the plan. Increasing…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
Key Accountabilities Manages low to high risk contracts, including governance, risk, performance and financial operations management. Develops contract drafts and procurement documentation, including contract management plans. Uses procurement systems to maintain accurate contract records inclusive of contract spend, contractor performance,…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
Key Accountabilities Manage the Project Implementation plan for VAS, Roaming, Signaling and Digital Enablement nodes Plan and raise the CRs, CCRs, DCR, TFs form, Maximo on time and manage them with follow up. Ensure the PIP plans are set properly…
Key Accountabilities Installation, configuration, administration and troubleshooting Infoblox DDI systems. Planning, Implementing & Troubleshooting Cisco Access control server. Planning, Installation, Implementing & Troubleshooting Cisco identity service engine. Planning, Installation, Implementing & Troubleshooting DHCP. Planning, Installation, Implementing & Troubleshooting DNS. Installation,…
This Position is applicable for UAE Nationals with Family Book Key Accountabilities Assigning the Activities from the concerned tools + Activation / Modification Verifying the below: + Account creation under Customer’s Name and checking the availability of all the documents…
1. Job details Entity du Band Band 4 Job Regional Sales Manager Mass Market Job Code 103.198 Position Title Regional Sales Manager Mass Market Reports to Position Senior Director Mass Market Department: Consumer Sales Division: Customer & Channels Written on:…
Key Accountabilities: Conduct threat analysis, digital capacity and needs assessment to develop tailored digital security support and training plans for partner organizations. Responsible for working with TSRM teams and Security Officer onshore during the project and to enforce the TSRM…
Key Accountabilities Provide support to Technical Support Desk and Technology Teams for troubleshooting and supporting NBI clients. Handle on site hardware replacement and troubleshooting related to client incidents. Provide Hands & Eyes support to all NBI DC operation clients residing…
Key Accountabilities Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues Assist SM…
Key Accountabilities Accurately forecasts annual, quarterly and monthly revenue streams. Develops specific plans to ensure revenue growth in all company's products. Directs professional account management activities. Sales of emerging products and multi product sales. Improved seminar presentations. Pro active competitive…
About Us: edara is committed to fostering a diverse and inclusive workplace. We are proud to support the UAE Vision by providing career opportunities for Emirati nationals. We are looking for passionate individuals to join our team and contribute to…
Key Accountabilities Service Level Management + Manage customer service enquiries as per agreed service levels. + Orchestrate the service across the cross functional service teams and partners to drive performance and + delivery of du service commitments. + Analyze SLAs…
Key Accountabilities Explain features / benefits to do comparative selling, service recommendations and demonstrate products. Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked. Achievement of sales targets.…
Key Accountabilities Not to miss any major/critical network alarm and efficiently communicating and effective incident handling. Provide the needed on time support and monitoring for all issues happens in all domains, since connectivity provided through IP. Do the needful escalation…
Key Accountabilities Managing network, service, and subscriber level KPIs monitoring, reporting, analytics in all telecom domains to ensure smooth operations, trigger campaigns and initiatives to improve the overall end to end service performance as measured by the subscriber experience, by…
Key Accountabilities Support and manage interface with relevant stakeholders as appropriate to engage, track, obtain and streamline business input/ objectives in key operational areas with regulatory requirements under the telecoms regulatory framework and/or the Telecommunications Digital Government and Regulatory Authority…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
Key Responsibilities: Manage end to end service delivery for enterprise customers. Act as senior escalation point for high impact issues. Monitor SLAs/KPIs and implement performance improvements. Conduct service reviews and maintain strong client relationships. Drive incident resolution and root cause…
Key Accountabilities Roadmap execution + Manage and own the end to end lifecycle of the product roadmap features, initiatives and technologies while delivering superior digital experience through the Virgin Mobile apps and website + Collaborate with rest of the product…
Key Accountabilities Draw, create and update infrastructure data with respect to Master planning / Engineering works and Site plans based upon request through team superiors. Revising and updating Engineering works for Infrastructure related work under different type of projects. Strong…
Key Accountabilities Hunting customers for new prospect and arranging the meetings. Meeting with clients face to face to gain a full understanding of their business needs. Recommend appropriate products and services. Sell the existing products along with multi product. Maintain…
Key Accountabilities Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services. Distributing product samples, brochures, flyers etc. to source new sales opportunities Create a positive image and lead consumers to use…
Key Accountabilities Assigning the Activities from the concerned tools + Activation / Modification Verifying the below: + Account creation under Customer’s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa,…
Key Accountabilities Hunting customers for new prospect and arranging the meetings. Meeting with clients face to face to gain a full understanding of their business needs Recommend appropriate products and services. Sell the existing products along with multi product. Maintain…
Key Accountabilities: Identify, design and manage the building of an AI Governance framework in collaboration with central team including AI policies, standards, and procedures. Design and build AI Governance processes to ensure compliance and speed of innovation within the Center…
Key Accountabilities Manage and ensure the daily operations of trouble tickets resolved and fixed within contractual SLA. Daily interaction with other stake holders (SOC transport, Core and IT) to eliminate any challenge on services stability Track monthly partner performance and…
Key Accountabilities 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution. Able to generate Audit, health, capacity Reports Perform IGW tasks including testing with new partner Acceptance Testing and…
Key Accountabilities Extracting report/data from EMS Analyzing Reports for performance anomalies/exceptions. Performance management for core NEs (MSS, MGW, USN, UGW, PCRF & DPI) Capacities management for core NEs (MSS, MGW, USN, UGW, PCRF & DPI) Root cause analysis for degradation…
1. Job details Entity edara Band E.1 Job Team Lead Data Center Colocation Operations Job Code 114.054 Position Title Shift Lead Data Center Colocation Operations Reports to Position Manager DC Colocation & International Business Support Department: ICT Operations Division: ICT…
Key Accountabilities Correctly log an event or trouble ticket when first level/Second Level troubleshooting on customer complaints in order to effectively apply resolution Pay close attention to digital email, social media, and information sources before reply to customers. Meet individual…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
About Us: We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
Key Accountabilities Sales/Upselling/Telecom services (such as Bill Payments/MNMI/SIM swap/other requests and enquiries) Ensure customer is served duly and maintain the best customer experience Timely activation of the desired plan and service and follow up internally with other stake holders should…
Key Accountabilities Hunting customers for new prospect and arranging the meetings. Meeting with clients face to face to gain a full understanding of their business needs. Recommend appropriate products and services. Sell the existing products along with multi product. Maintain…
Key Accountabilities ETL Fundamentals: Demonstrate a strong understanding of ETL concepts, data warehousing, data modelling, & data integration strategies. Expertise in Data Engineering, data integration tools to design, develop, and deploy ETL (Extract, Transform, Load) processes. Programming Skills: Proficient in…
Key Accountabilities Product Strategy & Roadmap: + Work with the team to define and own the product vision, strategy, and roadmap for remittance solutions. + Conduct market research to identify trends, customer needs, and competitive opportunities. Customer Experience: + Collaborate…
We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we are heading…
Key Accountabilities: Planning and organization Responsible for developing risk management strategies and an integrated risk management framework within eitc, in consultation with the Chief Regulatory & Shared Services Officer. Oversee the design and implementation of risk management frameworks across eitc.…
We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we are heading…
We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we are heading…
Key Accountabilities Respond to du ICT customers through email and telephone to provide information regarding du ICT Services. Create and own the Trouble Tickets until resolution Coordinate resolution of customers’ escalations and escalate to the supervisor any non standard incidents…
Key Accountabilities Change Management – Ensure changes to Cloud Service, Infrastructure and Customer support are processed effectively. Documentation and Approval – Ensure changes are properly documented and received the necessary approvals. Monitoring and issue Resolution – Track the progress of…
Key Accountabilities Receive and log Channel Operations Hotline Calls and determine best course of action to provide the solution for sales. Plan and execute outbound campaigns and calling initiatives to identify and recommend improvements to tackle any operational issues. Communicate…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
Key Accountabilities Lead, mentor, and manage a team of 17 IT support professionals across the IT Service Desk (11), Retail Service Desk (4), and Retail Support Analysts (2), ensuring high levels of service delivery and staff engagement. Ensure SLA and…
About Us We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we…
Key Accountabilities Scouting: + Identify locations with potential or/& with Competition Presence + Share the locations with Partners to gauge sales potential + In case the location is identified by the Partner visit the location and provide analysis of the…
1. Job details Entity du Band Band 5 Job Specialist RRMC and Fraud Management Job Code 115.349 Position Title Specialist RRMC and Fraud Management Reports to Position Director Technology Fraud, RRMC & IOC Requirements Department: Information Security & IOC Division:…
Key Accountabilities Full responsibility of the Network, Security and infrastructure Services. Responsible for installation, configuration and administration of network routers and switches Responsible for installation of cable, wiring and related equipment for telephony and data interfaces and systems with communications…
Key Accountabilities Develop & update end to end Technology blueprint roadmap documentation. Monitor, track and govern of the blueprint implementation across all technology layers and in coordination with architecture team and domains. Main responsible for blueprint CRs and the related…
Key Accountabilities Accurately forecasts annual, quarterly and monthly revenue streams. Develops specific plans to ensure revenue growth in all company's products. Directs professional account management activities. Sales of emerging products and multi product sales. Improved seminar presentations. Pro active competitive…
Key Accountabilities: Collaborate with cross functional teams to define campaign objectives, segmentation criteria, and decisioning logic. Configure and execute inbound and outbound decision strategies within the PEGA platform, ensuring effective customer segmentation and personalized content delivery. Optimize decisioning strategies to…
Key Accountabilities To keep track of all TRA reporting requirements, including financial, subscriber, operational as well as technical reporting. To regularly engage with all internal stakeholders to ensure that they are fully abreast of all regulatory reporting requirements. To liaise…