Job Description

Key Accountabilities


Perform mobile number management daily operations. Monitor numbers availability across all sales channels Categorize and maintain du Mobile numbers (metallic & non-metallic). Monitor and advice in resolving second level escalated customer cases for mobile numbers of disputes. Prepare periodic reports whenever required on numbers released with commitment/ no commitment. Ensure all numbers are released as per policy and business rules. Investigate metallic numbers of fraudulent cases. Maintain proactive, dynamic and effective communication with all stakeholders. Offer flexible and helpful customer service to maintain a high level of customer satisfaction. Support and Coordinate with all channels to identify and fulfil customer requirements. Contributes to team effort by accomplishing related results as needed. Ensure compliance to approved policies, procedures and standards. Review the numbering reports & highlight any discrepancies.
Qualifications, experience, skills and competencies


Qualifications:


Minimum Bachelor's degree in Business Administration or relevant field
Experience:


Minimum 3-5 years of relevant experience in a customer representative/contact center in telecom industry Good understanding of VIP clients' needs Good understanding of VIP data sensitivity
Skills


Excellent managerial skills Excellent communication skills Multi-tasking ability Excellent problem-solving capabilities * Strong customer focus