Job Description

Key Accountabilities:

Attend technical discussion meetings to gather required information for the Technical Design Specification and make sure client requirements are correctly addressed in the solution Support the definition of which products consideration for the Approved Product List based on cost benefits analyses and research Conduct formal presentation of technical solution to clients and other stakeholders of client organizations Develop pre-sales high level design documents, presentation of Products and Services with stakeholders Defines interdependencies and identifies dependencies at various phases of deign deployment Guides technical implementation team on the approach and technical functions during the project deployment Works with Delivery Management, Transition & Transformation, Service Account Management and Center of Excellence team and Client stakeholders to create technical designs, build and operability validation Works with Foundational Technologies, Advanced Technologies and Service Management & Delivery to ensure consistent quality approach Responsible for ensuring compliance and update to the documentation frameworks to support Service Management & Delivery as well as the Foundational Technologies and Advanced Technologies Defines and validates technical best practices for the technical engagement lifecycle Attends vendor sessions and extracts relevant information for knowledge transfer, conducts knowledge transfer session for deployment projects, technologies and solutions Lead customer presentation preparations and presentations, Sales, Marketing, Foundational and Advanced Technologies and Service Management & Delivery Responds to RFI and RFP for individual products and end to end solutions Works across Sales, Foundational and Advanced Technologies and Service Management & Delivery to maintain the knowledge of technology process enhancements.

Qualifications, experience and skills:

Qualifications

Bachelor's degree in Computer Science or related IT field ITIL V3 Foundational Certification, preferably ITIL Service Design or Transition Certification

Experience

5-7 years' experience in DC infrastructure solutions, pre-sales, managed services, or product management

Skills

Design, documentation, writing, numeracy, CAD, presentation skills * Comfortable multi-tasking and handling alternating priorities as required