Job Description

Key Accountabilities

Change Management - Ensure changes to Cloud Service, Infrastructure and Customer support are processed effectively. Documentation and Approval - Ensure changes are properly documented and received the necessary approvals. Monitoring and issue Resolution - Track the progress of changes for any issue that arise during or after implementation. Compliance and Governance - Ensure that all changes adhere to relevant compliance standards, regulations, and organizational policies. Risk Management - Identify Potential risks associated with changes and develop mitigation strategies. Training and Knowledge Sharing - Develop and deliver training programs to educate internal teams on change management processes and best practices

Qualifications:

Bachelor degree in Information Systems/Information Technology/Computer Science International Certifications

Experience:

IT Industry experience in change management Minimum 10 years' experience in Information technology field Minimal 7 years' experience in Change Process including Documentation and Approval Process

Skills

Communication: proficient in Technical and Business writing. Critical Thinking: capable of predicting changes and planning ahead. Problem Solving: Identifying and addressing problems in change processes. Coordination and Collaboration: coordinate and collaborate with specialist teams. Risk management: Identifying and managing risks * Knowledge with the following ticketing tools, Manage engine, HPSM