Job Description

Key Accountabilities

Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues Assist SM in planning weekly rota, training schedule and annual leaves Analyze and record personnel and operational data, and write related activity reports. Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results Control cash handling and inventory management in the store ensuring no discrepancies by end of the day Resolve customer complaints and collate feedback on the products and services. Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job results Ensure safety of cash and valuable inventory in the store

Qualifications, experience & skills

Experience:

Minimum 2 - 4 years of experience in as a sales executive and in charge position in the telecom industry Computer literacy (Word. Excel, Outlook) A passion for communications technology Strong evidence of delivering long term commercial results through a team as well as exceptional service Experience of working in a multi brand environment Evidence of academic success or equivalent

Qualifications:

Minimum bachelor degree in IT, Telecom or Sales and Marketing.

Skills

Highly self-motivated and able to act on own abilities Effective listening skills that deliver against customer needs Passion & motivation for over achieving against KPI's Great at networking and building genuine and productive relationships Interest in and awareness of technology Mobility within local area Evidence of attaining and exceeding service / sales related targets/goals Working collaboratively Influencing & persuading Delivery of Results Focusing on the customer May be required to perform additional tasks and responsibilities in line with the needs of the business Leadership * Coaching & Developing