Job Description

Key Accountabilities

Responsible for the planning and execution of the delivery of BSS components for the Ignite IT releases in collaboration with the vendors Oversees the development of the solution design and the functional design specifications of Ignite and BAU work streams to ensure timelines and quality parameters are met Manages and resolves intra- and inter-release dependencies with internal teams and vendor teams Works with the respective Tech Product Owners to prioritize feature sets and major stories as required for the product backlogs and sprint backlogs Ensure proper interfacing with business for alignment and clarification Develop detailed reporting and documentation for all operational assessment activities Manage the efficient daily operations and maintenance of the IT services using ITIL principles and industry best practices, automation and orchestration capabilities and ensure efficient service delivery. Maintain SLA and High Availability as per existing business requirements. Participate in the development of platform specific security standards. Work with the process and optimizations teams to work through potential process improvements. Review the documentation of Business Contingency Planning. Manage the testing business contingency plans. Report on success of disaster recovery, tests, ensures that results are published and necessary changes implemented. Implement quality control measures for service assurance and service delivery improvement plans via new or improved operational processes and tools to ensure customer satisfaction, against ambitious financial and cost targets. Liaison with internal du departments, teams, vendors, and suppliers to determine user requirements, execute tasks, and set service standards.

Qualifications:

BSC of engineering in telecommunication

Experience:

Minimum 10-15 years of experience in telecommunications / hi-tech industry. Minimum 10 years of experience as managerial roles in telecommunications industry. Minimum 10 years of experience in managing large scale operational organization. Minimum 5 years of experience handling international customer & consortium operations & smart hands. Managing contractual wholesale agreements, CAPEX & OPEX financials & Operations. SLA Metrics definitions, commitments and large-scale incident handling.
Skills


Proven ability to lead large transformation projects Ability to lead teams and groups Strong negotiation and facilitation skills Proven track record of managing vendors Proven track record in governance and financial management Strong management skills in a multi-cultural and multi-national environment * Fluent in English and Arabic is advantage