Job Description

We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE's ambition to lead tomorrow's technologically driven world, we are heading the nation's digital transformation and paving the way for a more interconnected and innovative future.


With talented individuals from over 70 nationalities, we embrace our rich diversity of thought, skills and experience to continuously explore new horizons and rethink what's possible. We are dedicated to cultivating an inclusive environment and a culture where everyone feels a true sense of belonging.

Key Accountabilities

Preparing Channel governance and portfolio performance reports by collecting, analyzing, and summarizing data and trends in meaningful manner with last level details. Keep track of performance trends and make adjustment in action plans to meet KPI targets with acute focus on continuous improvement. Distribute daily, weekly, monthly and quarterly AGRC performance reports to create visibility, awareness for all stakeholders, facilitate decision making and ensure target progression. Conduct ad hoc and planned Customer and Channel audits, identify and report risks and compliance breaches and follow up with assigned Channel SPOCs for resolution. Address Regulatory, Risk and Compliance issues and recommend/review mitigation plans to ensure effective, sustainable risk mitigation in line with Corporate and Governmental policies. Accurately maintain the Customer and Channel Risk and Policy Register. Recommend appropriate customer and channel policy improvements to improve compliance across customer and channel support functions. Collaborate with Customer and Channel Support function heads to regularly identify, evaluate, assess and prioritize customer & channel support function risks. Ensure effective sustainable measures are in place to mitigate such risks. Recommend effective, sustainable controls to minimize risk and exposure of Customer and Channel Support functions in relation to legal, statutory, regulatory, financial, customer and operational risks. Manage and monitor E2E TRA incident escalation process where complaints are raised by customers through TRA approved channels. Through analysis resulting in identifying areas of improvement, building strong coordination with relevant teams to implement a fix to root causes for Customer & Channel Support Functions.

Qualifications

Bachelor's degree in business focus Marketing, Corporate Governance, IT, Technology or similar

Experience

5-8 years of experience within the different departments of telecommunications (Customer operations, Marketing, Consulting, etc) 2-3 years of experience related to quality analysis, project coordination and implementation. Experience in corporate governance, risk, compliance, audit preferred.

Skills

Understanding of the Telecom industry, product launches promotions, etc Strong knowledge of sales operations a must Analytical and problem-solving skills Excellent communication skills, both verbal and written (English mandatory & Arabic preferred) Ability to build strong internal relationships. Creative and dynamic Ability to multi-task Data visualization an advantage Certifications in quality management, audit, compliance, risk or corporate governance preferred. Certification in project management preferred.
If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!