Job Description

Key Accountabilities

Responsible for the delivery of individual and team targets for acquisition targets in consumer segment. Increasing revenue by up-selling additional bundle & plans. Establishes and develops effective working relationships with key internal and external customers. Ensure high level of networking and relationship management within different levels of partner/account. organization. Identify skill gaps, develop yearly development plans and sponsor the internal/external learning and training. requirements of the Indirect Sales team. Mentor new team members and additions to the Indirect Sales team

Qualifications:

Minimum bachelor's degree in business administration (BBA)/commerce/related

Experience:

Minimum 3 years of experience in Customer Service/Contact Centre, especially in the telecom sector

Skills

Excellent customer service experience and knowledge/attitude - preferred experience in call-centre Front or Back Office Strong knowledge of telecom products and services Aptitude for coaching and providing guidance. Experience with team management Good level of keyboard proficiency and PC skills Experience in a telecommunications or engineering/technical working environment is helpful. Ability to communicate effectively in person/writing/verbally. Good negotiation, people management and interpersonal skills Possession of a professional telephone manner Self-motivated and an attitude to show initiative. Ability to respond positively under pressure and work in a fast-paced and demanding environment. * Good analytical and problem-solving skills