Grand Excelsior Hotel Bur Dubai
Answer and route incoming calls promptly and courteously. Provide information to callers regarding company services, hours, locations, and procedures. Transfer calls to the appropriate personnel or department using multi line phone systems. Place outgoing calls on behalf of staff when…
Respond promptly to phone calls, emails, chats, and online booking requests. Provide clear and accurate information about availability, pricing, policies, and services. Assist clients with modifications, cancellations, and special requests. Enter reservation details accurately into the reservation or CRM system.…
Prepare, cook, and present dishes within your assigned section to company standards. Maintain portion control, consistency, and presentation guidelines. Follow recipes, techniques, and brand specifications accurately. Set up and stock the station with required ingredients and equipment. Ensure all mise…
Receive purchase requests from other departments in the hotel and forward them to the purchasing manager for pricing. Call quotations from suppliers and arrange samples when required. Submit the purchase requisition to the requesting department with prices for signature and…
Supervise, train, and support room attendants and housekeeping staff on assigned floors. Assign daily tasks, cleaning schedules, and work areas. Monitor staff performance, provide feedback, and report disciplinary or performance issues to management. Ensure adequate staffing levels and assist with…
Greet and seat guests in a friendly and professional manner. Present menus, explain daily specials, and take food and beverage orders accurately. Serve food and beverages promptly and in accordance with hotel standards. Ensure all guest requests and complaints are…
Greet guests warmly upon arrival and departure. Assist guests with luggage — loading, unloading, and delivering to/from guest rooms safely and efficiently. Escort guests to rooms and explain room features, hotel amenities, and services. Provide directions and information about the…
Clean, tidy, and restock guest rooms according to hotel standards. Change bed linens, replace towels, and replenish guest room supplies (e.g., toiletries, minibar, coffee, etc.). Dust furniture, vacuum carpets, and clean windows and mirrors. Inspect rooms for maintenance issues and…
Wash and sanitize all kitchen equipment, utensils, dishes, glassware, and pots/pans according to hygiene standards. Maintain cleanliness of kitchen floors, walls, and work areas. Dispose of garbage and recyclables properly and ensure waste areas are clean and organized. Assist with…
Develop and implement strategic sales plans to achieve corporate sales targets. Identify and pursue new business opportunities in the B2B segment. Manage the entire sales cycle – from lead generation to closing deals. Build and maintain strong relationships with existing…
Monitor pool activities to ensure the safety of the guests. Enforce pool rules and safety regulations consistently and respectfully. Perform rescues in the event of drowning or swimming accidents. Administer first aid, CPR, or use an AED in emergency situations.…
Greet and welcome guests as they arrive at the bar with a warm and professional attitude. Manage seating arrangements and coordinate with bartenders and servers to ensure efficient table flow. Escort guests to their tables and provide menus if applicable.…
Develop and implement strategic sales plans to achieve corporate sales targets. Identify and pursue new business opportunities in the B2B segment. Manage the entire sales cycle – from lead generation to closing deals. Build and maintain strong relationships with existing…
Perform carpentry repairs and installations, including doors, windows, frames, cabinetry, shelving, flooring, drywall, and ceilings. Fabricate, assemble, and install woodwork and fittings as needed for hotel rooms, common areas, and facilities. Repair and restore furniture and fixtures to maintain hotel…
Monitor pool activities to ensure the safety of the guests. Enforce pool rules and safety regulations consistently and respectfully. Perform rescues in the event of drowning or swimming accidents. Administer first aid, CPR, or use an AED in emergency situations.…
Urgent Hiring!! Female and Arabic Speaker is a must Answers and deals with all calls in a professional manner and to the hotel standard. To maximize of sales and revenue for the hotel by maintaining a sales attitude at all…
Install, test, and operate AV equipment including microphones, speakers, projectors, video monitors, recording equipment, soundboards, and lighting systems. Configure and operate video conferencing tools (e.g., Zoom, Microsoft Teams, WebEx) for hybrid/remote events. Conduct regular maintenance on AV systems to ensure…
Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all package plans. Knows the credit policy…
Clean guest rooms, including making beds, dusting, vacuuming, and sanitizing bathrooms. Replace used amenities and supplies such as towels, toiletries, and minibar items. Report any maintenance issues or safety hazards to the supervisor immediately. Follow hotel procedures for lost and…
Greet and assist customers in a warm and friendly manner Take accurate food and beverage orders and input them into the POS system Serve coffee, drinks, and meals to tables in a timely and professional way Provide menu recommendations and…
Oversees the daily operations of the bar. Ensuring efficient customer service. Managing bar staff, handling inventory and stock orders. Maintaining compliance with health and safety regulations. Ensure to meet the sales targets. Job Type: Full time Application Question(s): Can you…