Telephone Operator (female)
Job Description
Answer and route incoming calls promptly and courteously.
Provide information to callers regarding company services, hours, locations, and procedures.
Transfer calls to the appropriate personnel or department using multi-line phone systems.
Place outgoing calls on behalf of staff when requested.
Monitor and manage communication systems, such as switchboards, paging systems, or call queues.
Take and relay accurate messages when employees are unavailable.
Assist with administrative tasks, including updating directories, maintaining call logs, or responding to general inquiries.
Handle customer complaints or concerns and escalate issues when necessary.
Maintain confidentiality and professionalism when dealing with sensitive information.
Provide support during emergency situations, following established communication protocols.
Qualifications
Strong verbal communication and active listening skills Excellent customer service and interpersonal abilities Ability to remain calm, courteous, and professional under pressure Proficiency with multi-line phone systems and basic office software Strong organizational and time-management skills Attention to detail and accuracy in message taking Ability to handle a high volume of calls High school diploma or equivalent
Job Type: Full-time
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Job Detail
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Job IdJD2173381
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned