Reservation Agent
Job Description
Respond promptly to phone calls, emails, chats, and online booking requests.
Provide clear and accurate information about availability, pricing, policies, and services.
Assist clients with modifications, cancellations, and special requests.
Enter reservation details accurately into the reservation or CRM system.
Verify payment information, apply promotions, and follow company protocols for deposits and guarantees.
Review bookings daily for accuracy and follow up on incomplete or pending reservations.
Up-sell and cross-sell services or upgrades to optimize revenue.
Promote relevant packages, offers, and loyalty programs.
Meet or exceed individual and team sales targets.
Prepare daily reports on reservations, occupancy/availability, or sales performance as required.
Maintain knowledge of company policies, events, pricing updates, and system changes.
High school diploma or equivalent required; college coursework in hospitality, business, or related fields preferred.
Qualifications
Previous customer service or reservations experience
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to multitask in a fast-paced environment.
Proficiency with reservation systems, MS Office.
Strong problem-solving and customer service orientation.
Ability to work in shifts, including weekends and holidays, depending on business requirements.
Job Type: Full-time
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Job Detail
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Job IdJD2172666
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned