Mercure Dubai Barsha Heights
????? ????/????? ???? ????? (Front Desk/ Customer Service Staff) ???? ???? ?????? / ?????? ???? ??? ??? ??????? ???? ???? ?????? 5000 ????? ?????? ????? ????? 1 ?????? 2025 ?????? ??????? ????? ????/????? ???? ????? (Front Desk/ Customer Service Staff)…
Requirements: Minimum 3 years of experience in a supervisory role Strong knowledge of security procedures Excellent leadership, communication & organizational skills Ability to manage teams effectively under pressure Key Responsibilities: Supervise daily operations of security guards at assigned locations Conduct…
Front Office Department The Front Office is the nerve center of a hotel and the primary point of contact for guests. It creates the first and last impression, handling all guest interactions from check in to check out. Key Positions:…
Reservations Department This department is dedicated to managing all incoming bookings for the hotel. They are often a guest's first point of contact, even before arrival. Key Positions: Reservations Manager, Reservations Agent. Overall Department Goal: To maximize room revenue and…
POMEC (Engineering / Maintenance) Often called Property Operations, Maintenance, Engineering, and Conservation (POMEC), this department is responsible for the entire hotel's physical plant, ensuring all facilities are safe, functional, and well maintained. Key Positions: Chief Engineer, Maintenance Technician, HVAC Technician,…
An F&B Manager oversees the food and beverage operations within hotels, restaurants, cafes, or event venues. The role is responsible for managing staff, ensuring excellent customer service, maintaining quality standards, and maximizing profitability. They coordinate with kitchen teams, front of…
Culinary Job Title: Line Cook / Commis Chef Reports To: Sous Chef / Head Chef Job Overview: The Line Cook is responsible for preparing and cooking menu items in a specific section of the kitchen (e.g., grill, sauté, pantry). This…
Food & Beverage Job Title: Food & Beverage Server / Waiter/Waitress Reports To: Restaurant Manager / F&B Supervisor Job Overview: The Food & Beverage Server is the primary point of contact for guests in the dining area. This role is…
Housekeeping & Laundry Job Title: Room Attendant / Housekeeper & Laundry Attendant Reports To: Executive Housekeeper / Housekeeping Supervisor Job Overview: The Room Attendant is responsible for cleaning and maintaining guest rooms and public areas to the highest standards of…
Security Job Title: Security Officer / Security Supervisor Reports To: Security Manager / Director of Security / General Manager Job Overview: The Security Officer is responsible for ensuring the safety and security of all guests, employees, and property assets. This…
Reservations Agent (Arabic Speaker) Reports to: Reservations Manager / Revenue Manager Job Purpose: To handle all incoming reservation inquiries efficiently and accurately, converting calls into bookings while providing exceptional customer service. To maintain the hotel's reservation system to ensure data…
Marketing Manager (Min. 2 yrs hospitality experience required) Reports to: General Manager / Regional Marketing Director Job Purpose: To develop, implement, and manage the overall marketing and promotional strategy for the hotel to drive brand awareness, increase revenue, and enhance…
Telephone Operator (Arabic Speaker) Reports to: Front Office Manager / Assistant Manager Job Purpose: To serve as the first point of telephone contact for the hotel, providing a courteous, efficient, and professional service to all callers, both internal and external.…
Waiter/Waitress Reports to: Restaurant Supervisor / Assistant Outlet Manager Job Purpose: To provide attentive, friendly, and efficient food and beverage service to guests, ensuring a delightful dining experience that encourages repeat business. Key Responsibilities: Greet guests, present menus, and make…
Front Office ? Bellman (Arabic or Russian Speaker) Reports to: Chief Concierge / Front Office Manager Job Purpose: To provide a warm, welcoming, and efficient arrival and departure experience for all guests. To assist with luggage, offer information about the…
F&B Manager Reports to: General Manager / Hotel Manager Job Purpose: To oversee the entire Food & Beverage operation, including restaurants, bars, banqueting, and room service. To ensure the highest levels of guest satisfaction, profitability, and team performance while maintaining…
Guest Room A/C Technician Reports to: Chief Engineer / Maintenance Supervisor Job Purpose: To maintain, diagnose, and repair all air conditioning, refrigeration, and ventilation systems within guest rooms and public areas to ensure optimal performance and guest comfort. Key Responsibilities:…
Assistant Outlet Manager – Lobby Café (Female, min. 2 yrs café experience) Reports to: F&B Manager / Outlet Manager Job Purpose: To support the daily operations of the Lobby Café, ensuring efficient service, high product quality, and a welcoming atmosphere.…