Concentrix
Location Giza, Egypt Language English Summary Join Concentrix Today!Description Do you thrive on building relationships, problem solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!…
Location Cairo, Egypt Language English Summary Join Concentrix Today!Description Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine…
Location Giza, Egypt Language English Summary Join Concentrix Today!Description Job Description Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution…
Location Cairo, Egypt Language English Summary Join Concentrix Today!Description Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine…
Location Egypt Language English Summary Join Concentrix Today!Description Do you thrive on building relationships, problem solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix! #…
Location Alexandria, Egypt Language English Summary Join Concentrix Today!Description Job Description Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution…
Information Technology Location Cairo, Egypt Language English Summary Job Description Summary We're Concentrix. The intelligent transformation partner. Solution focused. Tech powered. Intelligence fueled. The global technology and services leader that powers the world’s best brands, today and into the future.…
Concentrix is expanding its team, and we’re looking for talented individuals to join us as Banking Customer Service Advisors. Role Overview: As a Banking Customer Service Advisor, you will be the first point of contact for customers, handling inquiries and…
Other Workforce Management (WFM) Location Egypt Language English Description Analyse information to develop Short and Long Term Forecasts for multiple clients. Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition.…
The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimising all network and security hardware, software and communication links and is involved in the next wave…
We’re seeking a seasoned Cloud Solution Architect (CSA) with deep expertise in Microsoft 365 and a passion for AI powered business transformation. This role is pivotal in helping customers harness the full potential of M365 Copilot, OneDrive for Business, and…
Information Technology Location Morocco Language English Summary We’re seeking a seasoned Cloud Solution Architect (CSA) with deep expertise in Microsoft 365 and a passion for AI powered business transformation. This role is pivotal in helping customers harness the full potential…
Essential Functions/Core Responsibilities Responsible for the day to day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a…
Operations Location Riyadh, Saudi Arabia Language Arabic + English Summary The Team Leader, Operations is responsible for the day to day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching,…
Location Alexandria, Egypt Language English Summary Join Concentrix Today!Description Job Description Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution…
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities As a Luxury brand ambassador, you will: Handle inbound and outbound requests via multiple channel (phone, e mail, mail, live chat, social channels, WhatsApp...) Curate unforgettable, personalized experiences for high?net?worth clients Maintain broad knowledge of client products…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Essential Functions/Core Responsibilities Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution Clarify customer requirements; probe for and confirm understanding of requirements or problem Utilize standard procedures when resolving customer issues or performing research Prepare…
Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries…
Role Purpose Work on multiple systems, processes and workflows to accomplish business needs Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day to day on members’ eligibility, fines calculation, coverage period,…
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while…
Essential Functions/Core Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non billable hours, forecasting, budgeting, etc.) Selecting, training, developing,…
Essential Functions/Core Responsibilities Responsible for day to day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation…
Essential Functions/Core Responsibilities Responsible for day to day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation…
Essential Functions/Core Responsibilities Responsible for day to day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation…
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management,…
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Manage the daily operations and admin as assigned but not limited to Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks. Actively involved on client…
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Manage the daily operations and admin as assigned but not limited to Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks. Actively involved on client…
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Support in the management and the delivery of the functional and operational plans for all aspects of the Workforce Operations department across client site/s. As one of the key contacts for Workforce Operations onsite, assist…
The Consultant will leverage their understanding of core digital marketing activities, digital analytics systems, and data visualization tools to drive insights and help to tell a story from the data. The Consultant's efforts will help to support continuous improvements to…
We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. In this role as a Digital Content Strategist, you will be instrumental in bridging design, technology, and business to deliver a human centered approach for…
Operations Location Riyadh, Saudi Arabia Language English Summary The Team Leader, Operations is responsible for the day to day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and…
Operations Other Training & Quality Location Riyadh, Saudi Arabia Language English Summary The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs…
Summary As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Description…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Work Location Abudhabi Working Hours 10 AM 2 PM ( part time ) Description Essential…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Summary We're Concentrix. The intelligent transformation partner. Solution focused. Tech powered. Intelligence fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution focused, tech powered, intelligence fueled. With unique data…
Summary Policy onboarding, constantly improving turnaround times Product configuration & endorsement processing Support key client transactions and manage related queries & complaints Centrally manage complaints from various channels e.g. call centre, Customer Happiness Centre, walk in customers and customer emails…
Summary The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non routine problems regarding client's product or services.…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Summary The Luxury brand ambassador position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through other social channels depending upon client requirements. This position provides customer service support and resolution of non routine problems regarding client's product or services.…
Summary The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Summary The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Description Essential Functions/Core Responsibilities Analyze and maintain all…
Summary We're Concentrix. The intelligent transformation partner. Solution focused. Tech powered. Intelligence fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution focused, tech powered, intelligence fueled. With unique data…
Summary PREFERRED CANDIDATE QUALIFICATIONS · CURRENTLY AVAILABLE IN THE UAE. · CAN JOIN IMMEDIATELY. As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers' experience…
Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Description…
Description ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Support in the management and the delivery of the functional and operational plans for all aspects of the Workforce Operations department across client site/s. As one of the key contacts for Workforce Operations onsite,…
Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Description…
Summary The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non routine problems regarding client's product or services.…
Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Description Essential Functions/Core Responsibilities Receive in bound calls from customers, prospects and non customers while…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Work Location Abudhabi Working Hours 10 AM…
Other Location Dubai, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls from…
Other Location Dubai, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls from…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non…
Other Location Dubai, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls from…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Luxury brand ambassador position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through other social channels depending upon client requirements. This position provides customer service support and resolution of non…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls…
Other Location Dubai, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls from…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary The Advisor I, Transaction Processing position performs off line tasks in direct support of production associates. This position does not interface with customers directly.Description Essential Functions/Core Responsibilities Communicate effectively with individuals/teams…
Other Location Dubai, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls from…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary Policy onboarding, constantly improving turnaround times Product configuration & endorsement processing Support key client transactions and manage related queries & complaints Centrally manage complaints from various channels e.g. call centre, Customer…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non…
Other Location Dubai, United Arab EmiratesLanguage English Summary As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat…
Other Location Dubai, United Arab EmiratesLanguage English Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Description Essential Functions/Core Responsibilities Receive in bound calls from…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Description Essential…
Other Location Dubai, United Arab EmiratesLanguage English Summary The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team…
Other Location Dubai, United Arab EmiratesLanguage English Summary We're Concentrix. The intelligent transformation partner. Solution focused. Tech powered. Intelligence fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution focused,…
Other Location Dubai, United Arab EmiratesLanguage English Summary As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will…
Other Location Abu Dhabi, United Arab EmiratesLanguage English Summary The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior…
Other Location Dubai, United Arab EmiratesLanguage Arabic + English Summary PREFERRED CANDIDATE QUALIFICATIONS – · CURRENTLY AVAILABLE IN THE UAE. · CAN JOIN IMMEDIATELY. As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program…
Other Location Dubai, United Arab EmiratesLanguage English Summary We're Concentrix. The intelligent transformation partner. Solution focused. Tech powered. Intelligence fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution focused,…
Other Location Dubai, United Arab EmiratesLanguage Arabic + English Description ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIESSupport in the management and the delivery of the functional and operational plans for all aspects of the Workforce Operations department across client site/s. As one…
Customer Service and Support Location Cairo, Egypt Job Title: Solution Assessment Consultant 2026 Job Description Key Responsibilities: Act as the key technical expert for solution assessment execution Support customers run 1st party and/or 3rd party ISV assessment tools as per…
Job Title: Solution Assessment Consultant 2026 Job Description Key Responsibilities: Act as the key technical expert for solution assessment execution Support customers run 1st party and/or 3rd party ISV assessment tools as per tool portfolio of the WW Solution Assessment…
Human Resources Location Giza, Egypt Job Title: People Solutions Generalist I Job Description The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust,…
Job Title: People Solutions Generalist I Job Description The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources…
Customer Service and Support Location Agadir, Morocco Job Title: Superviseur (F/H) Agadir Allemand Anglais Expérimenté Job Description Qui sommes nous ? Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous excellons dans l'amélioration de l'expérience client et…
Training & Quality Location Marrakech, Morocco Job Title: Trainer (F/H) Marrakech Français Anglais Expérimenté Job Description Qui sommes nous ? Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous excellons dans l'amélioration de l'expérience client et l'optimisation…
Job Title: Trainer (F/H) Marrakech Français Anglais Expérimenté Job Description Qui sommes nous ? Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous excellons dans l'amélioration de l'expérience client et l'optimisation des processus métiers, en aidant les…