Job Description

Essential Functions/Core Responsibilities

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Achieve specific sales targets and maximizing sale opportunities on each and every call

Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

Candidate Profile

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High school diploma with three to six months of sales experience preferred

Courteous with strong customer service orientation

Strong communication and negotiation skills required

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Basic computer navigation skills and PC Knowledge

Tolerance for repetitive work in a fast paced environment

Ability to work as a team member, as well as independently

Dependable with proficient attention to detail

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Able to rotate shifts, as needed

* Based on location and/or program, additional experience/skills may be required