Job Description

About the job

Concentrix

is seeking a dedicated and professional

Customer Service Representative

to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the retail industry. No experience needed!

Summary

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.

Responsibilities

Handle customer inquiries and complaints via phone, email, and live chat. Provide accurate information about our products and services. Troubleshoot and resolve customer issues efficiently. Maintain detailed and accurate records of customer interactions. Collaborate with other departments to ensure customer needs are met. Adhere to all company policies and procedures.

Qualifications

University graduate.

English proficiency at a B2 level

or higher. Excellent communication and problem-solving skills. Strong attention to detail and ability to multitask. Flexibility with rotational and night/overnight shifts.

What we offer

Competitive Compensation:

We offer a competitive gross salary of up to 20,000 EGP.

Comprehensive Benefits:

Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.

Convenient Commute:

We provide company-sponsored transportation with routes covering multiple key locations across Cairo.

Career Advancement:

Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.
If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.

Job Type: Full-time

Location: Smart Village, October City

Job Type: Full-time

Pay: Up to E20,000.00 per month

Ability to commute/relocate:

Giza: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Is your English level at least B2? (Please note that this is mandatory to pass the company's English test) Are you flexible with rotational and night/overnight shifts? (free company-provided transportation is available to many points in Cairo, and door-to-door transportation is covered for women)
Education:

* Bachelor's (Required)