Position Overview

Who we are

Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

Reference 2023-4111

Your future, our legacy

Hotel

The Lana - Dorchester Collection

Division & Department

Sales & Marketing - Sales

Job Title

Sales Systems Standards Lead

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Sales Systems Standards Lead you start a unique opportunity to become celebrated as the very best in your field. You\'ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you\'ll get

As a Sales Systems Standards Lead at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you\'ll do

You\'ll love what you do and take pride in delighting our guests:

• You will be responsible for ensuring optimization of internal data empowering our business to make smarter decisions, increasing productivity and profit.
• You\'ll also be responsible for system data health, accurate reporting, overall system integrity and maintain responsibility for property users in order to optimize system usage and create efficiencies.
• You will lead delivering training programs on system utilization to the staff members along with the support of the Global Sales System and Standards Manager, while providing ongoing support for Sales and Event staff regarding system questions, refreshers and new starter training.
• You will be responsible for training sales/catering & events teams and relevant finance personnel in use of new Nexus S & C system to optimal levels.
• You will be logging and communicating any errors or questions with the Global Sales System and Standards Manager.
• Cooperating with other hotels Sales System Standards Leads, you will ensure smooth transition of the data across DC and will serve as a point of escalation for complex group system requests, as well as acting on the initiatives directed by DC Global Sales Systems and Standards Manager.
• You will accurately maintain system database, monitor and verify the integrity of the data as we as creating and/or follow daily, weekly and monthly reporting procedures for the sales team.
• You will audit on quarterly and annual basis for hotel Scorecard and Sales Team goals
• You will be in charge of the Daily Booking Quality and Data Control, solving and reporting discrepancies to Global Apps team and Global Sales System and Standards Manager
• You will look after the revision of processes, and you will be in charge of maintaining the Sales Standards and Processes with the support of DC Corporate Office
• You will be responsible of testing new upcoming functionality and gathering feedback from the hotel internal stakeholders
• You will be in charge of creating new, revising and updating Sales Operating Procedures documentation
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Sales Systems Standards Lead you\'ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Sales Systems Standards Lead, but we\'ll make sure you are provided with specifics on how we care for our hotel

What you\'ll bring

• You\'ll bring your unique personality and passion to the role and the team.
• Well organized and priority focused. You know our hotels and are our brand ambassador. Ability to work under own initiative and multi-task in a fast-paced environment.
• Very resilient & proficient with all Microsoft Office programs, especially excel. Well-rounded management and operational troubleshooting and problem-solving techniques. Perfectionist with eye for detail comfortable with all social environments.
• You have a talent for defining problems, collecting data, establishing facts and drawing valid conclusions.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Position location

Job Location

United Arab Emirates

Location

Dubai

Dorchester Collection