Job Description

Arabic Speakers | Senior Sales Assistant (Team Lead) | Ace Hardware | Dubai

Overview of the role

To Assist the line manager in the effective running of the department or store by taking responsibility for overseeing the staff to ensure all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example

To deliver a clean, tidy, shoppable store that allows customers to have a complete shopping experience, to drive sales to meet targets by using selling techniques and product knowledge.

What you will do

Customer Service

• To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner

POS Operation

• As and when required, to operate the point of sales system.
• To be aware of the procedures required for cash operation and to maintain a high level of accuracy in all transactions.

Product Knowledge

• To actively learn the product uses and pluses of the range of goods, to be able to advise customers on the right product to meet their requirements and ensure increased revenue through add on sales

Receiving Deliveries

• To assist with the receiving and display of goods in accordance with the approved procedures when required to ensure products are available for customer purchase.

Ticketing & Pricing

• To comply with instore procedure with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

Merchandising Principles

• After adequate training to apply the Merchandising Principles at all times ensuring a corporate imagine is achieved and that we have the best possible looking stores in its product category. To be responsible for maintaining a clean and tidy store by initiating a cleaning programme for your assigned dept.

Other events

• where required to assist in other events such as stock take, new store openings, product, and seasonal launches etc.