Job Description

Description

Arabic Speakers | Senior Sales Assistant (Team Lead) | Ace Hardware | Dubai

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 147761

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

To Assist the line manager in the effective running of the department or store by taking responsibility for overseeing the staff to ensure all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example

To deliver a clean, tidy, shoppable store that allows customers to have a complete shopping experience, to drive sales to meet targets by using selling techniques and product knowledge.

What you will do

Customer Service

To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner

POS Operation

As and when required, to operate the point of sales system.

To be aware of the procedures required for cash operation and to maintain a high level of accuracy in all transactions.

Product Knowledge

To actively learn the product uses and pluses of the range of goods, to be able to advise customers on the right product to meet their requirements and ensure increased revenue through add on sales

Receiving Deliveries

To assist with the receiving and display of goods in accordance with the approved procedures when required to ensure products are available for customer purchase.

Ticketing & Pricing

To comply with instore procedure with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

Merchandising Principles

After adequate training to apply the Merchandising Principles at all times ensuring a corporate imagine is achieved and that we have the best possible looking stores in its product category. To be responsible for maintaining a clean and tidy store by initiating a cleaning programme for your assigned dept.

Other events

where required to assist in other events such as stock take, new store openings, product, and seasonal launches etc.

Required Skills to be successful

Excellent communication and negotiation skills

Good presentation and excellent personal organisation

A passion for the retail industry

Comfort with shifts

Comfort with physical work

Pride in achieving individual targets

What Equips you for the role

Education: Diploma/ Bachelor's degree

Minimum Experience and Knowledge: Minimum 3-4 years of Sales experience in a retail environment or previous supervisory/ team leader role in a retail/ service industry

Home Vertical/ Building Materials/ DIY industry Experience preferred

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...