Job Description

Overview of the role :
To oversee and enhance the quality assurance and quality control (QA/QC) processes across our FM Operations in the UAE. The ideal candidate will ensure compliance with ISO standards, client SLAs, and regulatory requirements, while driving continuous improvement in service delivery through process audits, CAFM system optimization, and operational excellence.
Responsible to manage CAFM system, QMS, technical training. Work in a team environment to develop and implement best practices that emphasize service quality, continuous improvements in meeting all customer requirements.
What you will do :
1. Quality Management System

• Develop, implement, and maintain QA/QC policies, procedures, and standards in line with ISO 9001, ISO 14001, OHSAS 18001/ISO 45001, and client requirements.
• Provide support for the management of supply chains and ensure compliance with QHSE standards through audits and reviews of operating practices and systems.
• Continuously monitor QHSE requirements and regulations imposed by government and semi-government bodies, ensuring they are incorporated and complied with as applicable.
• Set quality objectives, update and maintain operational risk assessments, and contribute to the digitization of processes.
• Conduct process gap analyses, identify and implement corrective measures, and develop and maintain QA/QC reports.
• Closely control expectations related to QHSE and ensure all required standards are applied.
• Attend client quality management meetings. Handle the prequalification of vendors and subcontractors in accordance with QMS requirements.

2. Quality Audits & Inspection

• Conduct regular process and site audits, including internal and subcontractor audits, to ensure adherence to FM best practices, KPIs, and contractual obligations.
• Verify that the QHSE standards comply with the applicable procedures and standards.
• Perform internal audits as per QHSE procedures, identify non-conformities, conduct root cause analysis, and recommend corrective and preventive actions.
• Generate non-conformance reports and follow up on NCRs and HSE ATRs to ensure timely closure.
• Prepare internal audit reports with the necessary statistics and details.
• Develop look-ahead plans for upcoming audits.
• Carry out material quality inspections and submit corresponding reports.

3. Training & Development

• Plan, develop, and implement training programs for the operations team.
• Coordinate with internal trainers and external training specialists for the delivery of both technical and soft skills training.
• Support the training and development of all staff to ensure awareness and understanding of QHSE standards and their relevance to business objectives.
• Conduct QMS induction and awareness training sessions for technicians, supervisors, and engineers.
• Prepare training documents and presentations, and maintain all related training records and forms.

4. CAFM-Field service management software

• Act as the key focal point for all CAFM-related requests and activities, and develop processes and procedures to ensure robust documented systems are in place for both internal and external users/providers.
• Ensure all workflow processes are up to date and reflect current working practices.
• Take a lead role in clarifying and resolving CAFM-related queries for both internal and external users.
• Identify gaps and improvement opportunities for simplified and efficient operations.
• Regularly conduct system health checks, report problems, identify faults, and liaise with the IT department and software developers for operational issues while keeping the operations team updated.
• Develop and maintain reports, dashboards, and KPIs.

5. QHSE

• Contribute to safe systems of work and the development of the quality management system by ensuring all work practices comply with relevant safety standards.
• Ensure that measures to protect personal safety and well-being are always in place, and that personal actions do not jeopardize the safety and well-being of others.
• Implement all HSE policies, Safe Operating Procedures, and Safe Work Instructions (toolbox talks) to prevent potential incidents at all times.

Skills Required