Job Description

The Managing Director is responsible for commercial growth (P&L), operational performance, regulatory alignment, and client relationships. You will lead the UAE go-to-market strategy, targeting banks/telcos/utilities/BNPLs, spearheading expansion beyond the existing Partnership, and ensuring the execution of a relationship-driven enterprise entry model suited to the UAE market's dynamics.

• Define and execute the UAE market strategy, calibrated for a traditional-industry client mix and longer enterprise procurement cycles.
• Own full P&L responsibility for the UAE market, including revenue, costs, and profitability targets.
• Accelerate growth through deep relationships across banks, telcos, utilities, BNPLs, and other regulated lenders.
• Serve as the senior enterprise face of the company in the region - building trust with C-level leaders, regulators, and strategic partners.
• Lead development of a high-quality commercial pipeline beyond the existing one (bank) through your existing network, targeted enterprise outreach, and relationship-based selling.
• Oversee the activation, onboarding, and performance of the partnership as the anchor client, ensuring strong delivery, compliance, and satisfaction.
• Hire, develop, and manage the local BD Lead and future UAE team members.
• Ensure regulatory alignment across data sovereignty, digital collections standards, and client-specific compliance requirements.
• Partner with global product and operations to ensure seamless service delivery and continuous improvement for UAE clients.
• Report market insights, commercial progress, pipeline health, forecast performance, and operational KPIs to global leadership and JV stakeholders.

P&L LeaderBusiness Expansion

• 10+ years of leadership experience in collections, financial services, BNPL, telco credit, or enterprise B2B environments in the UAE.
• Demonstrated success in selling and delivering enterprise services to banks, telcos, or other regulated institutions.
• A strong, established network across senior credit, collections, risk, and operations leaders in the UAE - essential for accelerating early pipeline.
• Experience owning a P&L, managing teams, and operating in a fast-moving, high-accountability environment.
• Ability to navigate enterprise sales cycles, regulatory requirements, procurement processes, and multi-stakeholder negotiations.
• Deep understanding of UAE credit operations, collections practices, compliance requirements, and market norms.
• Entrepreneurial mindset; track record of building new markets or business units from the ground up.
• Strong leadership presence with the ability to influence executives internally and externally.

Our client is a global leader in digital, compliance-led collections, with the world's most innovative enterprises to modernise recovery, protect brand equity, and transform the customer experience. They are now bringing that model to the UAE through a new joint venture anchored by a large local bank.

• Lead the launch and growth of a global category leader in one of its highest-potential new markets.
• Build a team, shape the strategy, and directly influence the long-term success of the UAE structure.
• Work closely with global executives who have scaled the company across the US, UK, AU, NZ, and Canada.
• Competitive leadership compensation, performance incentives, and significant autonomy to execute the strategy.
• Opportunity to define the UAE's digital collections landscape and set a new benchmark for compliant, customer-centric recovery.

Skills Required