Actively look for new product listings in the Duty Free outlets for our Priority Brands.
Work towards maximizing visibility & floor/shelf space.
Work closely with Duty Free Purchasing team/Shop Managers to maximize orders.
Focus on sales of Priority Brands of the company and ensure adequate distribution to ensure company profitability.
Identify the different segments in the Duty Free Outlets and develop and implement appropriate sales strategies for each individual. Technology and information utilisation will be a key input into this.
Inform them of all new product launches in a timely manner and work actively towards maximising product listings in the outlets.
Review Customer Orders and guide SOP team for maximizing sales through replacements and back order recovery
Customer Relationship Management
Regular visits to customers and meet with key influencers with a clear agenda and desired outcome.
Manage issues relating to products, price etc to enhance client relationship while balancing organizational commercial needs, working closely with the Finance and Customer Service team.
Work closely together with other travel retail customers to maximize visibility & sales of our brands
Ensure all sales is done as per the laws of the land and as per established guidelines.
Completely understand, respect and function within the team he/ she operate, so that complete alignment with the organizational goals is achieved.
Implementation of Marketing Plans
Implement promotional/marketing plans and all consumer activities in the outlets in a manner which increases brand visibility and brand equity.
Regular audit of outlets and confirmation of agreed merchandising levels.
Work closely with the outlets to efficiently utilise all available merchandise.
Collect market information regarding promotions, product sales, new listings etc. Monthly feedback and monthly account report.
Key Account Manager - Travel Retail
Duty Free Outlets
Brand Owners
Chief Commercial Officer -Non-Domestic Markets
Wine Team
Customer Marketing Team
Order Processing Team
Finance Team
Marketing Team
Group Business Manager - Travel Retail
Others
Collect due payments within the agreed period and as per the company\'s guidelines and financial policies.
Collate information about developments in the market and provide timely feedback.
Constantly maintain and update customer records and files which should include details of key personnel, customer profile, minutes of meetings, sales performance history, all agreements with the customers, and all correspondence.
Assist in managing Brand owner visits and meetings.
Key Performance Indicators
Sales performance
Minimum payment outstandings
Product visibility and availability
No. of listings in the Duty-free outlets
What are we looking for?
Qualifications and Experience
University Graduate.
3 - 5 years of successful track record in Sales. Preference for someone with experience in the travel retail industry and/or Alcohol Industry
Sound knowledge and understanding of commercial operating principles, practices, and procedures in the business.
Skills
Ability to build relationships
Ability to excel in service focused culture
Commercial acumen.
Communicating and influencing skills.
Excellent verbal and written skills.
Strong achievement orientation together with a passion for the business. Desire and ability to achieve business results is critical.