Job Description

remote type
Onsite
locations
Dubai Tax Free Office - UAE
time type
Full time
posted on
Posted Today
job requisition id
JR10258

Key Responsibilities:Answer incoming customer calls in a professional and courteous manner. Handle customer inquiries, complaints, and requests efficiently and accurately. Provide product and service information to customers. Process orders, forms, applications, and requests. Identify and escalate priority issues to the appropriate team or department. Maintain detailed and accurate records of customer interactions. Follow call centre procedures, scripts, and quality standards. Meet performance targets including call handling time, customer satisfaction, and resolution rate. Collaborate with team members and other departments to resolve complex issues. Continuously update knowledge of company products, services, and policies.

Key Competencies:Customer focus Communication skills Teamwork Adaptability Time management Conflict resolution Preference for native Russian or Mandarin speaker

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us


Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.