Customer Service Assistant | Al Futtaim Automotive | Famco

Sharjah, United Arab Emirates

https://www.mncjobsgulf.com/company/al-futtaim

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Job Description

Overview of the role:
We are looking for a motivated Customer Service Assistant to join our Hino Commercial Vehicles aftersales team in the UAE. The role focuses on handling customer interactions professionally and efficiently, ensuring prompt responses to service, parts, and sales inquiries. You will work closely with internal teams to deliver accurate information, resolve customer issues, and maintain high customer satisfaction levels.
What you will do:

Handle inbound and outbound calls related to service, parts, and sales.
Log all customer interactions, service requests, and complaints in the CRM system.
Coordinate with Service Advisors, Parts, and Sales departments to provide accurate updates.
Conduct follow-up calls to confirm resolution and measure customer satisfaction.
Promote company products and services to enhance revenue opportunities.