Job Description

Job Category: Consulting
:
What You'll Bring
Experience of leading BSS/OSS Transformation programs/consulting engagements will be preferred
Have a clear understanding of RACI and how it applies in the program(s) under execution
Ability to work with cross-functional teams to establish and maintain our roadmap, setting appropriate expectations and ensuring our product and services meet our high operational excellence standards
Demonstrated ability to think broadly and strategically
Superior verbal and written communication skills as well as presentation skills in English are critical for this role
Judgment, maturity, negotiation/influence skills, analytical skills and leadership skills
Ability to work across and engage individuals and teams located across multiple geographies and or cultures
Experience interacting with both business and IT/Technology staff at all levels including the executive level
Solid analytical, planning, and interpersonal skills with an ability to handle competing demands
Strong knowledge and understanding of business need with the ability to establish/maintain high level of customer trust and confidence
15-20 years of experience in Communications Consulting with at least 5 plus years in customer facing/engagement roles at leadership level
At least 10 years of experience working in Middle East region
What We'll offer you
A competitive salary with exciting benefits
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
An inclusive culture that celebrates what makes you unique
Career Level - IC5
#LI-MP1
Responsibilities:
What You'll Do

• Provide leadership for Delivery engagements with an overall objective of driving customer happiness and Program success
• Participate in strategic and tactical planning for CS4I in the account
• Builds on-going customer relationships
• Onsite stake holder management-CIO, IT/Transformation Director, Operations Head, and Business Heads (CCO, CBO)
• Manage multiple stakeholders on projects - manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc
• Point of escalation as per below layered escalation path: Project Manager-

Program Director/Delivery lead-
Consulting Account Director-
Regional V * Work collaboratively with Program Director & Solution Owner for the Delivery Track:

• Support Oracle delivery team in resolution of client dependencies/risks & getting crucial stake holder alignment/support
• Be the customer advocate with the program team to address customer concerns & identify workable solutions
• Timely & proactively report to Regional Head any key concerns that cannot be resolved with program team or with client
• Foster a positive team environment that promotes professionalism, trust, and accountability
• Setup alignment calls/mechanisms between various Oracle teams involved in the account
• Support Business development on Comms network/ apps opportunities
• Work cohesively with Oracle Consulting Sales Director to support the ongoing sales opportunities or help develop the sales pipeline in the account/country
• Periodically follow up on Milestone sign-offs, invoicing & collections
• Work towards developing relationships with customer Finance, procurement & Vendor Management teams
• Provide regular updates and insights on the account
• You are required to follow Oracle's code of conduct
• Oracle strongly believes in promoting healthy work environment and expects all its employees to respect views of other Oracle's employees, clients and partners

Qualifications:
Career Level - IC5
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Skills Required