Job Details
RELATED YEAR OF EXPERIENCE:
Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations.
Strong background in digital strategy and customer experience enhancement, ideally in collaboration with digital teams.
Expertise in process optimization, automation, AI, and other digital tools to enhance customer engagement.
Exceptional communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders.
Change management expertise with a history of successfully leading teams through organizational shifts.
Analytical mindset with the ability to derive insights from data to inform decisions.
Passion for creating exceptional customer experiences and an interest in keeping abreast of industry trends.
Company Description
We developed exciting and innovative project from residential to retail, hospitality and commercial, such as the internationally recognized HQ building situated in the Al Raha Beach development, the Gate Towers in Shams Abu Dhabi on Al Reem Island, in addition to Yas Islands F1 circuit.
Behind our success there are over 500 multi-disciplinary staff providing expertise and knowledge from around the globe.
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