Job Description

Summary:
The Travel Coordinator is responsible for ensuring efficient, cost-effective, and high-quality travel arrangements for Richemont employees. This role focuses on monitoring travel bookings made by staff, maintaining service quality standards, and acting as a point of contact for staff complaints and concerns related to travel services. The Travel Coordinator will not be directly responsible for booking travel.
Key Responsibilities:

• Travel Monitoring & Quality Control:

• Monitor travel arrangements booked by staff members (via being copied on communications) to ensure compliance with company policy and employee needs.
• Proactively identify potential issues or deviations from company travel policies in staff-booked travel.
• Develop and implement service quality standards and metrics for travel services, focusing on the booking process and vendor performance.
• Conduct regular audits of travel arrangements to ensure compliance with company policies and quality standards.
• Gather feedback from employees on their travel experiences and use this information to improve service delivery.
• Complaint Resolution:

• Serve as the primary point of contact for staff complaints and concerns related to travel services.
• Investigate and resolve travel-related issues promptly and effectively, even when the booking was self-managed.
• Document all complaints and resolutions in a clear and organized manner.
• Escalate complex or unresolved issues to the appropriate stakeholders.
• Policy Compliance:

• Ensure all travel arrangements comply with company travel policies and procedures.
• Stay up-to-date on changes to travel policies and regulations.
• Educate employees on travel policies and best practices.
• Provide guidance and clarification to staff members regarding travel policies and booking procedures.
• Vendor Management:

• Build and maintain strong relationships with travel vendors.
• Evaluate vendor performance and provide feedback, even when staff members are booking directly.
• Negotiate contracts and service agreements with vendors (though not directly booking).
• Reporting and Analysis:

• Prepare regular reports on travel activity and service quality.
• Analyze travel data to identify trends and opportunities for improvement.
• Provide recommendations to management on ways to optimize travel services, including potential changes to self-booking policies or vendor selection.
• Experience:

• Experience in travel coordination, corporate travel management, or a related role is a added plus.
• Experience in service quality control and complaint resolution.
• Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Familiarity with travel booking systems
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).