Job Description

Royal Smart Limousine (RSL) is Dubai's premier provider of luxury transportation solutions, serving VIP clients, government entities, corporate partners, and hospitality leaders. With a commitment to excellence, innovation, and customer satisfaction, we continuously strive to elevate service standards across all levels of our operations.

Position Summary

We are seeking an experienced and motivated

Training & Development Specialist

to lead the learning and development initiatives across the organization. This role will focus on enhancing the knowledge, skills, and performance of our drivers and staff through structured training programs that align with RSL's commitment to safety, service quality, and operational efficiency.

Key Responsibilities

Design and deliver structured training programs for all staff categories, with a strong focus on driver training and frontline service teams. Conduct onboarding sessions, safety workshops, customer service training, and role-specific coaching. Collaborate with department heads to assess skill gaps and develop targeted training interventions. Utilize various learning tools and platforms (classroom, e-learning, simulations) to ensure effective knowledge transfer. Monitor training outcomes and employee performance; adjust training content and delivery accordingly. Maintain training records, attendance logs, and evaluation reports for compliance and continuous improvement. Introduce best practices in training methodologies, adult learning principles, and feedback techniques. Ensure all training content complies with RTA guidelines, UAE labor laws, and internal company policies.

Qualifications & Requirements

Bachelor's degree in Human Resources, Education, Business Administration, or related field. 3-5 years of experience in a training and development role, preferably within transportation, logistics, or hospitality. Proven experience in driver safety, customer service, and operational training is highly desirable. Excellent communication, facilitation, and interpersonal skills. Strong organizational skills with the ability to manage multiple programs simultaneously. Proficiency in MS Office and familiarity with Learning Management Systems (LMS) or digital training tools. Fluency in English is required; additional languages (Arabic, Hindi, or Urdu) are a plus.
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month