Job Description

Training and Development Specialist - Emiratization - Al-Futtaim Group - Dubai, UAE
Position Overview
Al-Futtaim Group is seeking an experienced Training and Development Specialist to support its Emiratization initiatives under Orient Insurance PJSC. The role focuses on identifying skill gaps, designing tailored training programs, and providing ongoing development for Emirati employees to enhance their knowledge, performance, and career progression. The ideal candidate will combine strong training delivery skills with a background in insurance, sales, and people development.
Job Details
Country: UAE
City: Dubai
Industry: Insurance
Function: Training and Development
Salary: 13000-17000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Conduct regular needs assessments to identify skill gaps and training requirements among Emirati employees.
• Design and deliver induction programs to onboard new Emirati hires effectively.
• Develop and implement training modules on insurance products, underwriting, and claims handling.
• Deliver soft skills and customer service training, including communication, client interaction, and telephone etiquette.
• Provide one-on-one coaching and mentoring to support Emirati staff in career growth and performance improvement.
• Collaborate with training partners and agencies to design customized learning programs.
• Evaluate training effectiveness using performance metrics, participant feedback, and business outcomes.
• Maintain accurate training records and documentation for compliance and internal reporting.
• Develop engaging learning content and presentations aligned with company standards and objectives.
• Promote continuous learning, knowledge sharing, and professional development across departments.

Ideal Profile

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5-7 years of experience in training and development, including at least 3 years in a training delivery role.
• Experience in the insurance sector, preferably within the UAE or GCC region.
• Proven ability to design and deliver effective insurance sales and customer service training programs.
• Strong written and spoken communication skills in both Arabic and English.
• Excellent presentation, facilitation, and interpersonal skills.
• Analytical mindset with the ability to assess learning needs and measure impact.
• Familiarity with Emiratization strategies and workforce localization programs is an advantage.

Why Join Us

• Join a leading insurance organization under the Al-Futtaim Group, a trusted name in the UAE's financial and business landscape.
• Play a key role in advancing Emirati talent development and career growth.
• Collaborative and values-driven environment built on respect, integrity, and excellence.
• Competitive salary, learning opportunities, and long-term career growth within a dynamic organization.

About the Company
Al-Futtaim Group, established in the 1930s, is a diversified conglomerate operating across automotive, retail, real estate, healthcare, and financial services. Orient Insurance PJSC, part of Al-Futtaim Group, was founded in 1982 and has become a leading insurance provider in the UAE with a paid-up capital of AED 500 million. Headquartered in Dubai, Orient Insurance operates through an extensive regional network across the UAE, Oman, Saudi Arabia, and Bahrain, offering a comprehensive range of insurance solutions backed by service excellence and innovation.
Job Title Training and Development Specialist - Emiratization - Al-Futtaim Group - Dubai, UAE
Training and Development Specialist - Emiratization - Al-Futtaim Group - Dubai, UAE
Position Overview
Al-Futtaim Group is seeking an experienced Training and Development Specialist to support its Emiratization initiatives under Orient Insurance PJSC. The role focuses on identifying skill gaps, designing tailored training programs, and providing ongoing development for Emirati employees to enhance their knowledge, performance, and career progression. The ideal candidate will combine strong training delivery skills with a background in insurance, sales, and people development.
Job Details
Country: UAE
City: Dubai
Industry: Insurance
Function: Training and Development
Salary: 13000-17000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Conduct regular needs assessments to identify skill gaps and training requirements among Emirati employees.
• Design and deliver induction programs to onboard new Emirati hires effectively.
• Develop and implement training modules on insurance products, underwriting, and claims handling.
• Deliver soft skills and customer service training, including communication, client interaction, and telephone etiquette.
• Provide one-on-one coaching and mentoring to support Emirati staff in career growth and performance improvement.
• Collaborate with training partners and agencies to design customized learning programs.
• Evaluate training effectiveness using performance metrics, participant feedback, and business outcomes.
• Maintain accurate training records and documentation for compliance and internal reporting.
• Develop engaging learning content and presentations aligned with company standards and objectives.
• Promote continuous learning, knowledge sharing, and professional development across departments.

Ideal Profile

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5-7 years of experience in training and development, including at least 3 years in a training delivery role.
• Experience in the insurance sector, preferably within the UAE or GCC region.
• Proven ability to design and deliver effective insurance sales and customer service training programs.
• Strong written and spoken communication skills in both Arabic and English.
• Excellent presentation, facilitation, and interpersonal skills.
• Analytical mindset with the ability to assess learning needs and measure impact.
• Familiarity with Emiratization strategies and workforce localization programs is an advantage.

Why Join Us

• Join a leading insurance organization under the Al-Futtaim Group, a trusted name in the UAE's financial and business landscape.
• Play a key role in advancing Emirati talent development and career growth.
• Collaborative and values-driven environment built on respect, integrity, and excellence.
• Competitive salary, learning opportunities, and long-term career growth within a dynamic organization.

About the Company
Al-Futtaim Group, established in the 1930s, is a diversified conglomerate operating across automotive, retail, real estate, healthcare, and financial services. Orient Insurance PJSC, part of Al-Futtaim Group, was founded in 1982 and has become a leading insurance provider in the UAE with a paid-up capital of AED 500 million. Headquartered in Dubai, Orient Insurance operates through an extensive regional network across the UAE, Oman, Saudi Arabia, and Bahrain, offering a comprehensive range of insurance solutions backed by service excellence and innovation.
Post Details
Job Start Date
Salary from 13000.00
Salary to 17000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required