Job Description

Job Category: Digital & Technology
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Join us at Miral Experiences!
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World(TM) Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB(TM) Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB(TM) Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
We are looking for a Ticketing Manager to manage and optimize ticketing applications and integrations that drive revenue and enhance guest experiences across Miral Experiences. This role ensures smooth operations, provides functional guidance, and acts as the key liaison between business teams and vendors.
Key Responsibilities

• Manage core ticketing applications: VivaTicket (BOS), Tunn3l, Gantner Locker System, and Face-pass Middleware.
• Configure tickets and offers daily based on business requirements.
• Provide first and second-level support and coordinate third-level support with vendors.
• Review user access and maintain compliance with audit standards.
• Monitor system performance and recommend improvements.
• Assist in planning and deploying new product releases and features.
• Analyze business processes and recommend technology solutions.
• Escalate infrastructure or database issues to technical teams and senior management.
• Identify and mitigate technology risks, including security concerns.
• Maintain SOPs and knowledge base for ticketing systems.
• Collaborate with compliance, finance, and operations teams for new product implementations.

Qualifications & Experience
Essential:

• Degree in a technical or business-related field.
• MS SQL certification.
• 5+ years managing ticketing applications.
• Strong troubleshooting, vendor management, and customer service skills.

Desirable:

• ITIL Foundation or PMP certification.
• Experience in leisure or entertainment industry.
• Knowledge of APIs and risk management.

Skills Required

• SQL and API integration expertise.
• Excellent communication and problem-solving skills.
• Ability to manage incidents, service requests, and change processes.

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.
We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
About Us: Miral Experiences

Skills Required