Technical Support Specialist

Dubai, United Arab Emirates
Geroges Daoud Marketing Management
5 Current Jobs Openings
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Job Description

Responsibilities:

  • Provide technical support and troubleshooting assistance to customers via chat
  • Diagnose and resolve software-related technical issues
  • Escalate complex problems to internal teams when necessary
  • Document customer interactions, technical problems, and solutions in the support system
  • Stay updated with the latest software updates, patches, and new features
  • Perform routine testing in both test and production environments to ensure software reliability
  • Assist in creating and updating internal knowledge base articles and user guides

Skills Required

Management
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Job Detail

  • Job Id
    JD2034094
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned
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