Job Description

Job Category: Information and Communication Technology
:
Responsibility:
Infrastructure Management:

• Oversee, install, configure, and maintain servers, including virtual and physical environments, to ensure maximum availability and performance.
• Manage network resources, including routers, switches, firewalls, and VPNs, to maintain a secure and efficient network environment.

System Monitoring and Optimization:

• Monitor system performance, security, and integrity, proactively addressing any issues to prevent disruptions.
• Implement performance tuning measures and capacity planning to meet the organization's evolving needs.

Security and Compliance:

• Ensure that all systems are secured in alignment with company policies and regulatory requirements.
• Regularly apply patches, updates, and security enhancements to safeguard against vulnerabilities and cyber threats.

Backup and Disaster Recovery:

• Implement and maintain backup and disaster recovery plans to ensure data protection and quick restoration capabilities.
• Regularly test recovery processes and update plans to ensure data resiliency and business continuity.

User Support and Troubleshooting:

• Provide advanced troubleshooting support for escalated IT service desk issues, guiding end-users in resolving complex technical problems.
• Assist in training and educating users on system functionalities and best practices to improve self-service and reduce recurring issues.

Automation and Process Improvement:

• Develop and implement automation scripts and tools to streamline repetitive tasks, enhance efficiency, and reduce manual errors.
• Continuously identify and implement process improvements in system management, user support, and security practices.

Documentation and Knowledge Management:

• Maintain detailed documentation of configurations, system changes, procedures, and policies to ensure transparency and operational consistency.
• Update and expand the IT knowledge base for use by support teams and end-users.

Collaboration and Project Support:

• Work closely with cross-functional IT teams to support technology initiatives, deployments, and upgrades across the organization.
• Participate in IT projects, contributing expertise in systems setup, configuration, and troubleshooting to ensure successful project outcomes.

Qualification:
For a System Administrator in Information and Communication Technology (ICT), the ideal years of experience typically range from 2-3 years, with Strong technical skills and knowledge of ICT systems, technologies.

Skills Required