Job Description

Roles and Responsibilities:

Inventory & Stock Management

Maintain optimal stock levels of spare parts to avoid shortages or excess inventory.

Track parts usage trends to ensure efficient stock replenishment.

Conduct regular inventory audits to prevent discrepancies and losses.

Manage warehouse organization for easy retrieval of parts.

Procurement & Vendor Relations

Source high-quality spare parts from reliable suppliers at competitive prices.

Negotiate contracts with manufacturers and aftermarket suppliers.

Ensure timely ordering and delivery of parts to meet service and repair requirements.

Stay updated on new product launches, obsolete parts, and alternative options

.

Workshop & Service Department Coordination

Work closely with workshop technicians and service advisors to fulfill parts requests quickly.

Prioritize urgent parts requirements to minimize vehicle downtime.

Ensure the correct parts are provided to technicians to avoid installation errors.

Customer Service & Sales (Retail & Wholesale)

Assist customers in selecting the correct spare parts for their vehicles.

Handle customer inquiries and complaints related to parts availability, pricing, or quality.

Develop strategies to boost retail parts sales and maintain customer satisfaction.

Pricing & Cost Control

Set competitive pricing strategies to maximize profitability while remaining customer-friendly.

Monitor market trends and competitor pricing to adjust rates accordingly.

Ensure proper billing and documentation of all parts transactions.

Warranty & Returns Handling

Manage warranty claims and returns for defective or incorrect parts.

Ensure compliance with manufacturer policies regarding warranty replacements.

Coordinate with suppliers for credit or exchange of faulty parts.

Digital & Software Management

Use dealership management software (DMS) or inventory systems to track parts availability.

Maintain accurate records of stock movement, sales, and orders.

Generate reports on inventory performance, sales trends, and supplier efficiency.

Team Leadership & Training

Supervise and train parts department staff, including counter sales representatives and warehouse personnel.

Implement performance evaluation and skill development programs.

Foster teamwork and communication between the parts department and other service areas

.

Technical & Industry Knowledge:

Strong understanding of automotive spare parts, their applications, and compatibility.

Knowledge of dealership and multi-brand workshop operations.

Familiarity with genuine, OEM, and aftermarket parts.

Awareness of the latest automotive technologies and parts industry trends

.

Inventory & Supply Chain Management:

Expertise in inventory tracking and stock rotation techniques (FIFO, LIFO).

Strong understanding of procurement, vendor negotiation, and logistics.

Sales & Customer Service Skills:

Ability to assist customers in selecting appropriate spare parts.

Strong negotiation skills for dealing with suppliers and customers.

Good communication skills for handling inquiries and complaints.

Analytical & Financial Skills:

Ability to analyze sales trends and optimize stock levels.

Knowledge of pricing strategies and cost control methods.

Ability to generate reports and make data-driven decisions.

Software & Digital Tools:

Proficiency in dealership management systems (e.g., CDK Global, AutoSoft, Reynolds & Reynolds).

Knowledge of inventory management software and digital procurement tools

.

Leadership & Organizational Skills:

Strong leadership abilities to manage a team effectively.

Excellent organizational skills to handle multiple tasks efficiently.

Decision-making capabilities to improve workflow and problem-solving

.

Education & Experience:

Education:

Minimum Requirement: Diploma in Automotive Technology, Business Administration, or a related field.

Preferred: Bachelor's degree in Supply Chain Management, Automotive Engineering, or Business.

Certifications in inventory management, logistics, or automotive parts management are a plus.

Experience:

Dealership: 5+ years of experience in automotive spare parts management, preferably in a dealership setting.

Multi-Brand Workshop: 5+ years in a multi-brand parts environment, managing a diverse inventory.

Previous experience in procurement, inventory control, or sales is an advantage.

Job Type: Full-time

Pay: AED12,000.00 - AED15,000.00 per month