Solution Support, Ii
Dubai, United Arab Emirates
Job Description
Remote Work: Hybrid Overview:
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world
Calling all Changemakers Zebra is waiting for you Join us as we shape of the future of work on the front line
This role consists of troubleshoots a wide range of hardware and software issues, from network devices to application and server issues. May perform upgrades or migrations. Acts to provide solutions guidance to our customers to optimize their use of the solution.
Responsibilities:
Qualifications:
Why Zebra?
We offer competitive fixed salary and performance linked bonus as well as a range of corporate benefits which support the lifestyle, professional development, health and learning of our people.
Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. This is a phenomenal time to join us – we are excited to hear from you!
Equal Opportunities:
We are committed to offering equal opportunities, and we encourage applications from all sections of the community.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world
Calling all Changemakers Zebra is waiting for you Join us as we shape of the future of work on the front line
This role consists of troubleshoots a wide range of hardware and software issues, from network devices to application and server issues. May perform upgrades or migrations. Acts to provide solutions guidance to our customers to optimize their use of the solution.
Responsibilities:
- Ensure full cycle case management including intermediate technical troubleshooting, case escalations, and root cause analysis for issues that are reported by customers
- Takes part in customer training, onboarding, and relationship management for all assigned accounts
- Perform upgrades, migrations, backups, and preventative maintenance for assigned customer accounts
- Complete customer change control documentation, software upgrade project plans and deliver firmware release timing
- Take ownership of Change Management requests from customers which may involve Hardware/Software change and to see through from Pre-Sales stage until production deployment is completed
- Contributes and maintains timely technical documentation on the customer support knowledge base
- Receives general instruction on day-to-day work and more specific guidance and oversight on new assignments
- Work closely with the Zebra product managers, Zebra engineering. Zebra's Partners, Sales, and Professional Services teams on fixed lifecycle to improve the product reliability based on your troubleshooting experience
- Build relationships with a key customer account by visiting them onsite for up to 3 times a week to better understand their business solution and provide more effective results to their requests
- Provide advanced technical and troubleshooting training to our customers in person and remotely
- Ability to be on a 24/7 call rotation to respond to after-hours customer issues
- Involved in supporting the regional sales team by participating in meetings with potential customers who look for RFID/RTLS solutions
- Must have strong written and spoken communication skills, including communicating ideas easily and effectively to diverse audiences, small and large
Qualifications:
Bachelor's degree- 2years work experience
- Linux server admin experience
- Database server experience (Mondo, SQL)
- Microsoft Server Administration experience
- Understand of DevOps (experience a plus)
- Advanced Networking experience
- Experience in Manufacturing, Healthcare, and T&L preferred
- Understanding of RFID technologies (experience a plus)
Why Zebra?
We offer competitive fixed salary and performance linked bonus as well as a range of corporate benefits which support the lifestyle, professional development, health and learning of our people.
Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. This is a phenomenal time to join us – we are excited to hear from you!
Equal Opportunities:
We are committed to offering equal opportunities, and we encourage applications from all sections of the community.
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Job Detail
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Job IdJD1429029
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned