Job Description

Job description:

Apex Group Of Companies is looking for the service advisor who will be acting as the primary contact between customers and the Insurance companies, assessing vehicle needs, communicating repair details and costs with technicians, and providing excellent customer service to ensure satisfaction and repeat business.

Key Responsibilities:

Greet customers, listen to their concerns, answer questions about service and repairs, and provide updates on vehicle status. Work with technicians to understand repair needs, discuss alternatives, and relay technical information to customers in an understandable way. Create service orders, schedule appointments, and manage the overall workflow of the service center. Provide detailed estimates for repairs and services, explaining potential cost savings and warranty protections to customers. Build positive relationships with customers, ensuring satisfaction with the service provided. Process payments, handle phone calls, and maintain records of services performed.

Skills & Qualifications

Strong verbal and written communication skills are essential for explaining technical information to non-technical customers. A commitment to providing exceptional customer service is crucial for building loyalty. A strong understanding of automotive parts, services, and repair processes is reThe ability to identify solutions, manage issues, and resolve customer complaints effectively. Strong organizational, decision-making, and problem-solving abilities are necessary to manage workflow.

INSURANCE EXPERIENCE IS MUST

DRIVING LISCENCE IS MUST

Job Type: Full-time

Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month