Job Description

Job Title:

Senior Automotive Service Advisor

Location:

Abu Dhabi, United Arab Emirates

Driving Licence:

Valid UAE Driving Licence Required

Employment Type:

Full-Time

Working Hours:

6 days/week | 9am - 6pm (flexible depending on workshop hours)

Job Summary:

We are hiring an experienced and professional

Senior Automotive Service Advisor

to join our team in

Abu Dhabi

. The ideal candidate will have

5 to 10 years

of hands-on experience in automotive service advisory roles within dealerships or reputed multi-brand workshops in the UAE or GCC. A valid UAE driving licence is required. The role demands advanced technical knowledge, customer handling expertise, and a proven ability to manage workflow efficiently and deliver exceptional service.

Key Responsibilities:

Welcome customers, understand their service requirements, and provide accurate technical advice and estimates. Prepare job cards with precise complaint descriptions and coordinate with technicians and workshop controllers. Communicate clearly with customers regarding service progress, additional work, pricing, and timelines. Supervise the repair process and conduct quality checks before vehicle delivery. Offer detailed explanations of completed work and invoices to customers at delivery time. Upsell maintenance packages, value-added services, and genuine parts based on customer history. Handle escalated customer complaints and ensure resolution that meets satisfaction standards. Coordinate test drives or pick-up/drop-off services as needed (driving may be required). Ensure complete and accurate records in the DMS and follow workshop processes and warranty procedures. Provide training and guidance to junior advisors if needed.

Job Requirements:

5 to 10 years

of experience as an Automotive Service Advisor, with at least 3 years in the UAE or GCC. Background in dealership or premium independent workshop preferred. Diploma or Degree in Mechanical / Automotive Engineering or a related field.

Valid UAE driving licence is mandatory

. Strong technical knowledge of modern vehicle systems, diagnostics, and warranty policies. Experience using dealership management systems (DMS) such as AutoLine, Kerridge, or CDK. High-level communication skills in English (Arabic is an advantage). Strong sales, upselling, and negotiation skills. Customer-oriented, professional in appearance, organised, and goal-driven. Ability to work independently under pressure and meet tight service deadlines.

Performance Targets / KPIs:

Job Card Conversion Ratio Upselling Revenue Customer Satisfaction Score (CSI) Timely Vehicle Delivery % Repeat Job Cases Warranty Claim Accuracy Daily Labour and Parts Sales Technician Utilisation & Efficiency Support

Salary & Benefits:

Salary:

AED 3500 - AED 5,000 (based on experience & brand background)

Incentives:

Monthly commission based on upselling & performance KPIs

Transport:

Allowance included or company-provided

Accommodation:

Provided or allowance (as per company policy)

Other Benefits:

UAE Employment Visa Health Insurance Annual Paid Leave (30 days) Air Ticket (annual or biannual, based on contract) End-of-Service Benefits as per UAE Labour Law On-the-job training & certifications Uniform & tools provided

About the Company:

We are a leading automotive service provider in

Abu Dhabi

, offering high-quality service and repair for both passenger and light commercial vehicles. With a focus on transparency, technical accuracy, and superior customer service, we are expanding and looking for skilled professionals to grow with us.

How to Apply:

Send your

CV

,

recent photo

, and a

copy of your UAE driving licence

to:

contact@agaramautorepairs.ae / agaramautorepairs@gmail.com

Subject Line: Senior Service Advisor - Abu Dhabi

Job Type: Full-time