Description

Service Advisor | Tier 2 | Al Futtaim Automotive | Global Aftersales

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 154709

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

What you will do:

Greet customers and offer excellent customer service from intake to release of their vehicles

Initiates automotive services and repairs by ascertaining performance problems and services requested. Takes detailed notes about the symptoms based on customer testimonies

Works with customers to formulate the best service plan for their budget and needs

Verifies service contract coverage, developing estimates, producing repair orders, and maintaining customer rapport and records

Ascertains automotive problems and services by listening to customer\'s description of symptoms, clarifying description of problems, liaising with the technical team to conduct inspections, test drives and checking vehicle maintenance records, and examining service schedules

Develops estimates by costing materials, supplies, and labour

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required

Obtains approval signatures and enters RO into service database system

Calculates customer\'s payment, including deductibles

Invoice and collect payment from customers for services rendered

Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer\'s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation

Professionally handles and resolves customer complaints regarding services, whilst ensuring the Branch Manager is kept informed to address any shortfalls in technician skills

Maintains automotive records by recording problems and corrective actions planned

Updates job knowledge by participating in educational opportunities and reading manufacturers\' publications

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Required skills to be successful:

Must have broad based knowledge to service as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries

Proper operation, maintenance and care of vehicle

Ability to identify problem areas and identify its cure

Must be able to follow global automotive workshop instructions and procedures

About The Team:

The role will report to the Reception Supervisor and you will be working in a busy workshop environment.

What Equips You For The Role:

• Technical school / Certificate/ Diploma in Automobile / Mechanical Eng.
• Minimum 2 years of experience in a reputed automotive workshop in similar role.
• Should be able to read, understand and write English

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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