Provide independent specialist advice and guidance to the management team at the-point-of-need and advice on best management and operational practices resulting in scientific customer centric practices at high level.
Introduce and implement innovative customer service idea\'s and concept which are in line with local standards as well as universal best practice to achieve highest customer satisfaction

Client Details

We are partnering with Government Entity in United Arab Emirates that is expanding their market share in the country and know for their high quality standards.

Description
Advice and help in formulating Customer Service strategy / operational plans for each of the sections in line with our clients strategy and universal best practices.Provide professional advice, guidance and give recommendations on all aspects of the project.Advice in the development of the validity and effectiveness of customer service projects and its value impact for customers, evaluate and recommend specific adjustments during the implementation to satisfy project and customer needs.Identify change requirements, and recommend action plans and solutions to senior management team.Oversee the current frameworks related to services and whether they are covering all aspects of business needs.Develop projects objectives and monitor project schedule and milestones, track projects performance and set KPI\'s.Lead the project team for successful execution of the projects and also provide monthly update against all projects related to customer insights

Profile
Bachelor/Masters preferred in Business Administration from a recognised university.Goal-driven leader who maintains a productive climate and confidently motivates, coaches employees to meet high performance standards.Strategic thinking; excellent business judgement and innovation.Results-driven achiever with exemplary planning and organisational skills, along with a high degree of detail orientation.Flexible team player who thrives in environments requiring ability to effectively prioritises and juggle multiple concurrent projects.Innovative problem-solver who can generate workable solutions and resolve complaints.Working experience withing Public Transportation Sector is a must.Excellent communication skills, report writing, presentation and public speaking and communication with the media and the press.

Job Offer

Excellent package and benefits and organic growth within the business.

Bayt