Job Description

Job Category: Information and Communication Technology
:

• Responsible for ensuring Best in Class End user experience and 100% availability on Customer Facing systems.
• Responsible for the hardware configuration of a computer across apparel group by updating and improving the components, layout and design of a computer for increased efficiency.
• Provide First line or level 1 support to stores and other users.

Responsibility:

• Implement and manage Point of Sale Systems
• Implement store facing front of wide area network
• Coordinate with telecom providers for resolving technical fault on communication lines
• Manage Antivirus updates in Point-of-Sale Systems
• Routine checking and installation of sub systems like Time and Attendance and Traffic Counting System
• Configure end user systems, Emails and Blackberries
• Provide technical support to group companies / associate companies
• Install and manage routine applications like MS Office and other settings on Client Machines
• Configure Cisco 8700/8600 Series routers
• Configure and manage Wireless routers in Store
• Configure and manage Citrix Clients
• Ensure Antivirus is updated and all patches are applied
• Configure and Implement Nortel Telephone systems

Qualification:

• The ideal Senior Executive - Workplace Technology should have 3-5 years of experience in hardware engineering or a related field.
• Proficiency in hardware design, testing, and troubleshooting.
• Bachelor's degree in electrical engineering, Computer Engineering, or a related field.
• Strong analytical, problem-solving, and critical thinking skills.
• Understanding of hardware components, circuit design, and industry standards.

Skills Required