Job Title: Team Leader Sales Agent Location: Dubai, United Arab Emirates Company: Onday Properties About Us: ONDAY is at the forefront of revolutionizing the real estate industry in Dubai and beyond. We are committed to simplifying property transactions, making them more transparent, and accessible to all. This approach simplifies the process, making it seamless for both clients and our dedicated team. In Dubai\'s thriving real estate market, we are on a mission to create a lasting impact, driving growth for the entire sector by attracting both property sellers and investors from all over the world. We are looking for a dynamic and motivated Real Estate Sales Team Leader to join our team and contribute to our continued success. Join us in our purpose to revolutionize the world of real estate. Why Consider ONDAY for Your Next Career Move? \xc2\xb7 Cutting-Edge Technology: We harness advanced technology to streamline real estate transactions. \xc2\xb7 Global Reach: Our platform connects with buyers and sellers from around the world. \xc2\xb7 Limitless Opportunities: Join us in shaping the future of real estate in Dubai. \xc2\xb7 Support and Growth: We invest in our team\'s success through comprehensive training and development programs. \xc2\xb7 High Commission: We offer competitive commissions that reward your hard work and dedication. \xc2\xb7 Comprehensive Administrative Support: We understand that your time is valuable. That\'s why we offer comprehensive administrative support through our dedicated Agent Assistant Service Department. We take care of administrative tasks, allowing you to focus on what you do best \xe2\x80\x93 serving your clients and closing successful transactions. This support ensures a seamless and efficient workflow, setting you up for success in your real estate career. Who We\'re Seeking: Sales Enthusiasts: If you\'re passionate about sales and dedicated to ensuring customer satisfaction, we\'d love to meet you. Dubai Expertise: Familiarity with the Dubai real estate market is highly advantageous. Proactive Mindset: We value individuals who take initiative and seize opportunities. Team Player: Collaboration is essential as we work together to achieve success. Exceptional Communication: Strong English communication skills are a must, while additional languages are a valuable asset. How to Apply: If you\'re prepared to be a part of the future of real estate, send us your CV and a concise cover letter at hr@onday.io Please include "Real Estate Sales Agent Application" in the subject line. Come join us at ONDAY, where innovation meets opportunity, and together, we will redefine real estate! Job Overview: The Team Leader\'s mission is to lead and guide the team of internal agents, fostering an environment of collaboration and professional growth that contributes to the achievement of sales objectives and excellence in the management of real estate transactions. The focus is to ensure the satisfaction of both seller and buyer customers, providing them with customized and efficient solutions at every stage of the process. As a Client-Centric Sales Team Leader, you will play a pivotal role in establishing and nurturing strong client relationships throughout the entire real estate transaction process and beyond. Leveraging your expertise in building connections and your deep understanding of human dynamics, you will serve as the linchpin between clients and their dream properties. Your leadership and client-focused approach will guide and empower the sales team to deliver exceptional service and achieve successful outcomes for our clients. Key Responsibilities: As a Team Leader, you\'ll have a range of specialized tasks tailored to your role, ensuring the utmost success for both sellers and buyers: Functions and Responsibilities Collaboration with Head of Sales:

• Works closely with the Head of Sales to implement sales strategies, improve processes and achieve established goals.

Sales execution:

• Acts as an in-house agent for both buyers and sellers, leading by example by demonstrating exceptional sales skills.

Strategic sales closing:

• Participates in the negotiation and closing of strategic sales, using his experience to address challenging situations and ensure successful results.

Auction management: Oversees and supports the implementation of auctions, guiding agents and sellers through the process to maximize positive results. Team management:

• Supervises and manages the team of internal agents, ensuring efficient and collaborative performance.

• Access to dashboard where they can track agent activities and performance through metrics and analytics.

Assignment of tasks:

• Assigns specific tasks and follow-ups to agents, ensuring an equitable and efficient distribution of workloads.

Advice and support:

• It provides guidance and support to agents in the process of decision making and resolution of more complex problems.

Performance evaluation:

• Regularly evaluate the performance of internal agents and provide constructive feedback.

• Maintains records and analysis of individual and group performance.

Training and development:

• Identifies individual and team training and development needs.

• Provides training and guidance to improve skills and competencies.

Metrics tracking:

• Monitors team performance metrics such as completed transactions and customer satisfaction.

Resolution of internal problems:

• Addresses and resolves issues and challenges that arise in the internal agent team.

• Provides effective solutions and guidance.

• Promotes a positive and collaborative work environment.

Handle customer inquiries and complaints:

• Address escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction.

Leadership and motivation:

• Inspire and motivate the team of internal agents to achieve objectives and goals.

• Fosters a motivating and achievement-focused work environment.

Compliance and ethics:

• Ensures that internal agents comply with company policies and regulations.

• Promotes ethical and professional behavior in the team.

Crisis management:

• Handles difficult situations that may arise in the team of internal agents.

• Makes appropriate and effective decisions to solve urgent problems.

Management of objectives and goals:

• Ensures that established objectives and goals are met.

Record keeping:

• Uses records of team evaluations, achievements and challenges to improve performance and effectiveness.

Agent registration:

• Facilitates the registration of new agents interested in joining the company.

Assignment of agents:

• Assign internal agents to buyers and sellers according to the defined process.

• Coordinate the automatic assignment or notify agents to serve new customers.

Transparent communication:

• Ensures that all interactions between agents and customers are conducted through the designated platform.

• Ensures that communications are recorded for tracking and logging purposes.

Personal data management:

• Collects the personal data of internal agents.

• Oversees the updating of personal profiles of internal agents in the system.

• Ensures that contact information, history and specialties are up to date.

• Provide the data to the IT department or enable the upload function in the HR BackOffice.

Coordination of commissions:

• Oversees that the payment of commissions to internal agents for completed transactions and buyer subscriptions is being made correctly.

Facilitation of agent changes:

• Enables agent changes for customers in case of dissatisfaction.

• Assign new agents and coordinate the transition.

Management of tools and platforms:

• Coordinates and supervises access and use of tools such as Property Monitor.

• Ensures responsible and efficient use of tools.

Track rankings:

• Tracks the ranking of internal agents according to metrics.

Communication between agents:

• Facilitates communication between internal and external agents through the platform.

• Ensures that conversations are effective and productive.

Security and compliance:

• Implements security measures to protect the information of internal agents and customers.

• Ensures that legal rules and regulations are followed.

Transaction monitoring:

• Oversees the transaction process to ensure smoothness and compliance.

• Solve any problems or challenges that arise during the process.

Collaborate with the marketing team:

• Work collaboratively with the marketing team to develop sales campaigns, promotions, and lead generation activities to enhance sales performance.

Collaborate with cross-functional teams:

• Work closely with cross-functional teams, including product development and customer support, to ensure smooth coordination and an exceptional customer experience throughout the sales process.

Establish and maintain relationships:

• Build and maintain strong relationships with key clients, property developers, and real estate agencies to generate new business opportunities and partnerships.

Stay updated on market trends:

• Keep abreast of market trends, competitor activities, and industry developments to identify new sales opportunities and market niches.

Representation at industry events:

• Represent the company at industry events, conferences, and networking opportunities to enhance brand awareness and expand business connections.

Requirements: Proven experience as a Team Leader or Sales Manager in the real estate industry, preferably with a focus on selling apartments in Dubai.

• Strong leadership skills with the ability to motivate and inspire a team to achieve sales targets and deliver exceptional results.

• Excellent communication and interpersonal skills to effectively engage with team members, clients, and stakeholders.

• In-depth knowledge of the Dubai real estate market, including market trends, customer preferences, and legal regulations.

• Familiarity with web platforms, CRM systems, and sales automation tools.

• Results-oriented mindset with a track record of meeting or exceeding sales targets.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and develop effective sales strategies.

• Proactive and self-driven attitude, with the ability to thrive in a fast-paced startup environment.

• Fluent in English; knowledge of additional languages, such as Arabic, is a plus.

• Bachelor\'s degree in Business Administration, Marketing, or a related field.

RERA Certificate: Possession of a valid RERA (Real Estate Regulatory Agency) certificate is mandatory for this position. Candidates without a valid certificate are kindly requested not to apply. Skills: \xc2\xb7 Market knowledge \xc2\xb7 Great conversation skills \xc2\xb7 Demonstrating honesty and integrity \xc2\xb7 Problem-solving skills \xc2\xb7 Great Negotiating Skills \xc2\xb7 Time Management Skills \xc2\xb7 Result Driven \xc2\xb7 Critical Thinking \xc2\xb7 Flexibility and Adaptability \xc2\xb7 Active Listening \xc2\xb7 Sales Intuition \xc2\xb7 Relationship Building \xc2\xb7 Strong Emotional Intelligence \xc2\xb7 Strategic Leadership \xc2\xb7 Has in-depth product knowledge Compensation: You will have the opportunity to earn generous commissions. Our commission plan is one of the most competitive in the market, offering you the chance to maximize your earnings. Come and discover our wonderful commission plan that rewards your hard work and dedication. Additional Benefits:The package includes basic medical insurance and a VISA. If you\'re a committed and enthusiastic real estate expert aiming to elevate your career, we extend an invitation to become a part of our Onday Properties team. If you\'re driven by innovation, thrive on finding fresh solutions, and are ready to actively engage and make valuable contributions to our platform, then you\'ve found your ideal destination. Take the next step by applying today. Please submit your resume along with a cover letter detailing your pertinent experience and accomplishments. Onday Properties is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. Job Type: Full-time Application Deadline: 30/11/2023