Job Description

Job Purpose

The Sales Consultant is responsible for managing the entire sales process, from prospecting to post-sales follow-up, while ensuring compliance with company policies The role focuses on achieving sales and product targets, assisting customers with financing and insurance, and delivering excellent customer service to build long-term relationships By meeting customer expectations and maintaining high levels of satisfaction, the Sales Consultant contributes to sales growth and a positive customer experience

Job Responsibilities

Sales / Sales Process

Follow all stages of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up Ensure all documentation complies with company policy Liaise closely with other departments to complete the sales process efficiently Report daily activities to the Sales Supervisor/Manager Achieve monthly, quarterly, and annual sales targets, maximising profit from each transaction Maximise opportunities while maintaining and expanding the existing customer base Assist customers with finance and insurance products in line with their requirements Achieve targets for Accessories, In-house Insurance, and GAP Insurance Create effective sales-process-related videos for customers to meet Venta Vid targets Ensure targets for both internal and external Mystery Shopping programmes are met Follow up with customers in a timely manner Participate actively in sales meetings Achieve all KPIs set by management

Customer Experience

Consistently meet customer expectations Manage follow-ups, deliveries, and new customer acquisition using effective time management Assist customers in selecting the right vehicle and build loyalty through a personalised, tailored sales experience Achieve Sales Satisfaction Index (SSI) targets by delivering excellent customer service Ensure accurate collection and submission of customer information Build, grow, and maintain strong customer relationships Ensure smooth, clean, and defect-free delivery of vehicles as promised to customers Carry out other related tasks as required

Educational Qualifications

Bachelor's degree or equivalent in a related field

Work Experience

2-3 years' sales experience in the automotive or a related industry

Competencies

Customer First Results Oriented Accountability Time Management Strong Interpersonal Skills Communication Skills Selling Skills Computer Proficiency

Languages

* Excellent command of English (Arabic is an advantage)