Job Description

Customer Service Representative
Job Location : UAE
Key Responsibilities:

• Act as the first point of contact for customers regarding inquiries, complaints, and requests.
• Provide accurate and timely information to customers through various communication channels such as phone, email, and social media.
• Handle and resolve customer complaints in a professional and courteous manner, while striving to exceed their expectations.
• Maintain a positive attitude and promote a customer-friendly culture within the organization.
• Identify and escalate priority issues to the management team for prompt resolution.
• Keep records of customer interactions, transactions, comments, and complaints for future reference.
• Collaborate with other team members to provide seamless and efficient customer service.
• Continuously seek opportunities to improve customer experience and provide feedback on processes and procedures.

Requirements:

• Bachelors degree in Business Administration, Communications, or a related field.
• 1-2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Proven ability to handle difficult customers in a professional and efficient manner.
• Exceptional problem-solving and decision-making skills.
• Proficient in Microsoft Office and customer service software.
• Ability to multi-task and prioritize tasks in a fast-paced environment.
• Fluency in English is a must, knowledge of other languages will be considered a strong asset.
• Passion for providing exceptional customer service and representing the organization in a positive light.

Skills Required