Job Description

Customer Service Representative
Job Location : Dubai, United Arab Emirates
Responsibilities :

• Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.
• Provide detailed information about our property management services, leasing options, and amenities.
• Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and update the CRM system as needed.
• Collaborate with other departments to ensure customer requests are met in a timely manner.
• Provide feedback on customer interactions to improve service delivery and customer experience.
• Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.
• Assist in developing and implementing customer service initiatives to enhance overall customer engagement.
• Stay informed about industry trends and developments to better assist customers.

Requirements :

• Education & Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.
• Experience: Customer service experience (real estate/property management preferred).

Skills:

• Proficient in Arabic and English (written and spoken).
• Good with Microsoft Office (especially Excel) and CRM software.
• Strong organizational, problem-solving, and interpersonal skills.

Qualities:

• Self-motivated team player interested in new technology.
• Able to work well in a fast-paced environment, anticipate issues, and offer solutions.
• Detail-oriented and professional.

Skills Required