Job Description

Customer Service Representative - 6thStreet.com (Apparel Group) - Dubai, UAE
Position Overview
6thStreet.com, an omnichannel fashion and lifestyle destination under Apparel Group, is hiring Customer Service Representatives in Dubai. The role involves handling customer inquiries, supporting order management, and ensuring a seamless shopping experience across phone, email, and live chat channels.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 7000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Job Details

• Respond promptly to customer inquiries regarding orders, products, and shipping
• Handle complaints with professionalism and provide effective solutions
• Support order management including placements, returns, exchanges, and refunds
• Coordinate with logistics and warehouse teams to ensure timely deliveries
• Collect and escalate customer feedback to relevant departments for improvement
• Maintain accurate records of customer interactions, transactions, and feedback
• Update customer information in the database after each interaction
• Stay updated on company policies, product offerings, and procedures to provide accurate support
• Contribute to a positive customer experience by maintaining empathy and patience in all communications

Ideal Profile

• High school diploma or equivalent; additional certifications in customer service preferred
• Proven experience in customer service or client support roles
• Strong communication, listening, and problem-solving skills
• Familiarity with CRM systems and standard service practices
• Ability to multitask, prioritize, and perform effectively under pressure
• Customer-oriented mindset with strong interpersonal skills
• Team player with professional attitude and reliability

Why Join Us
At 6thStreet.com, part of Apparel Group, you will work in a fast-paced, innovative retail environment with opportunities for growth. This role offers competitive compensation, employee discounts, health insurance, and a collaborative work culture.
About the Company
6thStreet.com is a leading omnichannel fashion and lifestyle platform across the GCC, offering over 1,400 international fashion and beauty brands. As part of Apparel Group, headquartered in Dubai, 6thStreet.com is recognized for its innovative "phygital" retail model, combining online convenience with offline experiences at its Dubai Hills Mall store.
Job Title Customer Service Representative - 6thStreet.com (Apparel Group) - Dubai, UAE
Customer Service Representative - 6thStreet.com (Apparel Group) - Dubai, UAE
Position Overview
6thStreet.com, an omnichannel fashion and lifestyle destination under Apparel Group, is hiring Customer Service Representatives in Dubai. The role involves handling customer inquiries, supporting order management, and ensuring a seamless shopping experience across phone, email, and live chat channels.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 7000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Job Details

• Respond promptly to customer inquiries regarding orders, products, and shipping
• Handle complaints with professionalism and provide effective solutions
• Support order management including placements, returns, exchanges, and refunds
• Coordinate with logistics and warehouse teams to ensure timely deliveries
• Collect and escalate customer feedback to relevant departments for improvement
• Maintain accurate records of customer interactions, transactions, and feedback
• Update customer information in the database after each interaction
• Stay updated on company policies, product offerings, and procedures to provide accurate support
• Contribute to a positive customer experience by maintaining empathy and patience in all communications

Ideal Profile

• High school diploma or equivalent; additional certifications in customer service preferred
• Proven experience in customer service or client support roles
• Strong communication, listening, and problem-solving skills
• Familiarity with CRM systems and standard service practices
• Ability to multitask, prioritize, and perform effectively under pressure
• Customer-oriented mindset with strong interpersonal skills
• Team player with professional attitude and reliability

Why Join Us
At 6thStreet.com, part of Apparel Group, you will work in a fast-paced, innovative retail environment with opportunities for growth. This role offers competitive compensation, employee discounts, health insurance, and a collaborative work culture.
About the Company
6thStreet.com is a leading omnichannel fashion and lifestyle platform across the GCC, offering over 1,400 international fashion and beauty brands. As part of Apparel Group, headquartered in Dubai, 6thStreet.com is recognized for its innovative "phygital" retail model, combining online convenience with offline experiences at its Dubai Hills Mall store.
Post Details
Job Start Date
Salary from 7000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required