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Purpose of the role:

Manage the restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.

• KEY JOB RESPONSIBILITIES

• Manage Delivery systems to ensure all Delivery KPIs are consistently met (Trade Zone Analysis, In store time, Peak Readiness Preparation)
• Maintain highest level of Food Safety Compliance and Local Health standards in the restaurants
• Maintain standard operating procedures consistently in terms of Receiving and Storing, Breading, Packing & Bagging for all products in the restaurant
• Ensures that all equipment\'s are utilized as per standard, opening, and closing procedures, preventive maintenance, and proper daily use
• Maintain high level of safety and security in the restaurants using approved tools
• Uses all Business Skills tools

Internal process

• Develop & execute Restaurant Business Action Plan Monthly.
• Conduct Daily Performance briefing & Weekly Sales Review with ARMs & SSV during
• Socialize and deploy objectives to all frontline team
• Track results \xe2\x80\x9ccashier objectives\xe2\x80\x9d per shift
• Reward best sellers weekly
• Provide superior service and improve order accuracy, delivery time, courtesy, and cleanliness.
• Train and develop instore delivery drivers embedding customer mania mindset.
• Provide instore delivery drivers with uniform and safety equipment (helmet, gloves, etc).
• Follow up on the periodic delivery cars and motorcycles maintenance schedule.
• Respond, tracks, analyses, and identifies root cause of customer complaints.
• Analyse home delivery KPI performance and track results.
• Update pod optimizer regularly for the store to check the section types.
• Manage call centre, online and aggregators orders ensuring delivery standards are executed at all times.
• Execute the delivery marketing & promotions plans to maximize the revenue of delivery service.
• Conduct a monthly QSC Delivery Inspection self-audit.
• Plan & Execute: LSM Calendar to include one day per week
• Manage Labour Cost effectively, ensure optimum level is reached and monitored consistently
• Daily/Weekly & Monthly Inventory
• Review & Reconcile COG variances and take immediate action to ensure Food Cost is on optimum level

People

• Living the Vision, Mission and Values
• Ensure that the VMV is instilled and lived by the management and team members in their day-to-day activities
• Spot check cashiers per shift
• Yield Monitoring
• Waste Management
• Employee Meals daily tracking
• Cleaning Materials Usage control
• Utilities Management
• Execute acute case action plan
• Track daily vehicles kilometres and monitoring the variances, fuel consumption with taking proper action

Customer

• Make each customer a \xe2\x80\x9cHappy Customer\xe2\x80\x9d
• Put Service Values principles in action
• Train and motivate team to exhibit 101% guest satisfaction
• Conducts Guest Satisfaction Walks and Shift Readiness Checklist

Requirements

• Shawarma Brand Experience
• Any graduation
• Experience in casual dining restaurants at managerial level for at least 5 years
• Result and target orientation
• Very good communication skills
• Excellent Leadership and people skills
• Ability to multitask
• Flexibility & adaptability
• Good math skills.
• Ability to meet deadlines.
• Proven work experience as a Drafter or similar.
• Additional certification is a plus

Galadari Brothers