Job Description

Job Title: Restaurant Manager / Restaurant General Manager

Job Code: 155/004/729

Location: Dubai

Salary: AED 22,000

Industry: F&B Industry

Number of Openings: 2

Job Responsibilities:

Planning & Organizing

- Sets with Area Manager the AOP for his Restaurant.
- Sets with the area manager the monthly Restaurant Business Plan.
- Sets objectives for the restaurant and reviews it with his team periodically.
- Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team.
- Taking responsibility for the business performance of the restaurant.
- Analyzing and planning restaurant sales levels and profitability.
- Organizing marketing activities, such as promotional events and discount schemes.
- Preparing reports at the end of the shift/week, including staff control, food control and sales.
- Creating and executing plans for department sales, profit and staff development.

Sales

- Ensures complete and timely execution of corporate & local marketing programs.
- Develop the local store marketing plan in coordination with the marketing department.
- Develop home delivery plans, coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.
- Achieve the SOS Target.
- Control the driver productivity and achieve the required target.
- Set plans for the additional services to improve the business & maximize the sales.
- Follow up & update any information about the competitor's position in the market in coordination with marketing dept., which may affect the business plans.
- Develop a network of effective public relations with the society (governmental Organizations, Participation in the social special events etc. to maximize the sales & to create the brand awareness in the market.
- Ensure proper sales forecasting.
- Setting budgets and agreeing them with senior management.
- Planning and coordinating menus.
- In charge for outlet treasurer such us petty cash, fund & all kind of sales transaction.
- Control current budgeted and forecasted revenues.

Financial Excellence

- Analyse the operations/ P&L to determine deviations from standards and take corrective measures.
- Ensure proper stock level is maintained.
- Review the Restaurants purchasing plans in coordination with Purchasing & stores dept., to make sure that all restaurants need.
- Controls profit & loss, by following the Control/Security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.

Restaurant Excellence

- Ensures local health and safety codes, and company safety and security policy are met.
- Coordinating the entire operation of the restaurant during scheduled shifts. Managing staff and providing them proper & clear duty schedule.
- Ensures maintenance of equipment, facility, and grounds with a preventative maintenance program.
- Ensures food quality and 100% customer satisfaction, Responding to customer complaints. Meeting and greeting customers and organizing table reservations.
- Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team.
- Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standard of services in all restaurants according to the operation manual.
- Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints. Ensuring that all employees adhere to the company's uniform standards.
- Participate in Setting products development & new products plan in coordination with the Quality Assurance Department -H.O. to maintain the progress in the business.
- Advising customers on menu and orient them as per their choice.
- Develop effective relationship with supporting departments (training, Maintenance, etc.).
- Work with the Area manager to determine the proper nationality mix for management and team members.
- Ensures that the customer mania mindset is embedded in his restaurant and sets the example for his team. Responsible for Employee Training, orientation and motivating.
- Assist Operation Manger for menu item development and new marketing initiatives, stimulate growth in sales.
- Responsible for customer service -waiting time to be as per standard in all area.

Team Excellence

- Working on the outcomes of the VOT by coordination with his/her supervisor, analyse, determine corrective action plan, share with the restaurant team and get their input. Follow up with the team the implementation process.
- Create a climate for team members to encourage new ideas.
- Conducts performance appraisals, takes discipline action, motivates and trains.
- Has authority to hire and fire (or participate in those decisions).
- Champions recognition and motivation efforts.
- Provide Coaching & Feedback for his team.
- Organizing and supervising the shifts of kitchen concerning, grooming, hygiene and quality of product serve to the guest.
- Audit all the kitchen work material on daily basis.
- Responsible for all item product validity & expiry date.
- Control all channel of garbage, wastage disposal as per municipality standard.
- Maintaining high standards of quality control, hygiene, and health and safety in all area.
- Checking stock levels and ordering supplies.
- Helping in any area of the restaurant when circumstances dictate.

Legal Responsibility
- Maintain outlet legal document such us trade license, Civil defense certificate , outlet brand board.
- File all employee legal document such us Visa, Labor Card , Employee ID, Municipality Card , Health Card insurance.
- Responsible for all kind of fine issued from the government against the company.

Job Requirements:

- Minimum high school academic, minimum 5 years' experience in a similar position.
- Europeans / South African candidates will be considered.
- Age criteria: 30 - 36 years.
- Ability to be integrated in new work environment.
- Good knowledge of the market.
- Knowledge and skills in F&B Retail, has Guest portfolio & business relation.
- Presentable, high interpersonal skills, and communication skills (in both English & Arabic). Highly Self-motivated with the ability to motivate others as well.

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