JOB SUMMARY
Main Duties/Responsibilities:
Establish direct communication with all Residents and is a continuous source of information and assistance for them
Act as the person liaising and handling queries and requests directly with the Residents for concerns and for necessary follow ups
Follow up on the outstanding payments for incidentals if any on a regular/monthly basis and collect payments accordingly
Maintain positive and effective communication with Front Office, Housekeeping, Engineering, IT, Sales and Reservation Team
Responsible for maximizing revenue opportunities for Palazzo Versace - i.e. through the "A la Carte Services"
Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed
Provide tours of the hotel and its facilities as requested and required
Perform any related duties and special projects as requested by the Residence Liaison Manager/ Senior Management
CANDIDATE PROFILE:
Minimum 1 year experience as Receptionist or Concierge in a 5 star Hotel
Previous Residence or Serviced Apartments experience in Dubai or UAE
Advanced knowledge of English language spoken and written
Working knowledge of MS Office (Excel, Word and Outlook in particular)
Knowledge of Opera
Knowledge of Dubai and surrounding area
Flexible approach to people and tasks
Problem solving and follow-up abilities
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