Relationship Manager Community Banking
United Arab Emirates, United Arab Emirates
Job Description
:
Role : Relationship Manager- Community Banking
Location : Abu Dhabi
Role Purpose:
Relationship Management:
Required experience:
Role : Relationship Manager- Community Banking
Location : Abu Dhabi
Role Purpose:
- To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but not limited to revenue / net income, volumes and cross-sell ratio) and overall customer satisfaction.
- To be fully involved and primarily responsible for account strategy and business growth.
Relationship Management:
- Originate and introduce new-to-bank clients with value addition to the portfolio in terms of liability balances and possible assets booking.
- Manage the assigned relationships within the region aiming for portfolio growth.
- Achieve financial targets assigned in line with the handled portfolio (e.g. total revenues, revenue from deposits and revenue for cash management & transaction banking) as well as targeted deposits volumes (CASA/Wakala Deposits).
- Ensure regular interaction with clients to address any banking/financial needs and increase ADIB wallet share.
- Conduct joint client calls with product partners (Treasury / GTB) as per the account plan to identify opportunities and deepen relationship.
- Negotiate for closure of deals within reasonable period or escalate to seniors for proper actions.
- Work closely with customer service unit to ensure that client's day to day transaction needs are addressed.
- Develop account plans for each relationship and use it as a basis for regular client calling, conduct calls on each client at least quarterly.
- Document call memos in standard format capturing the contents of the meeting, opportunities for business development, client's financial plan, etc.
- Ensure that all potential deals are recorded and updated in deals in pipeline report on a weekly basis.
- Consistently implement ADIB's prospecting process, ensure that adequate follow up is made with prospects leading to new client acquisition.
- Ensure that all operational issues / troubleshooting are addressed to the satisfaction of customers.
- Understand market and business trends and have a comprehensive understanding of nonprofit business models.
- Develop sector expertise, understand economics of industry & key levers.
- Help develop sector strategy, define target customers/customer types, key products to offer, key initiatives.
- Attend recommended trainings as well as seminars in cash management and fund raising.
- Ensure that activities are in full compliance of group policies and procedures including sharia requirements, central bank regulations, and other internal legal and compliance regulation at all times.
- Ensure the KYC/ODD of assigned portfolio is updated timely and manage the high-risk factors of the industry.
- Ensure satisfactory internal and external audit ratings.
- Customer orientation.
- Communication.
- Quality orientation.
- Teamwork.
- Adaptability
- Technical knowledge.
- Information Gathering.
- Problem Solving.
- Decision Making.
- Initiative & Change.
- Strong understanding of cash management products and banking operations.
- Very good knowledge of local UAE market, especially Abu Dhabi, Al Ain & Western Region.
- Strong technical and analytical skills.
- Customer service oriented.
- Strong marketing skills
Required experience:
- 6-10 years' experience in handling SMEs and/or government & corporate banking clients
- UAE based experience is a must.
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Job Detail
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Job IdJD1861640
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned