Job Description

Relationship Manager - Priority Banking - AlSamy By continuing to use and navigate this website, you are agreeing to the use of cookies. Press Tab to Move to Skip to Content Link Working at NBF Training and Development Emiratisation Join Us Apply Job Purpose o To relationship manage Priority Banking customers in assigned region to achieve the financial & service levels targets. o To liaise with Regional & Branch Managers accordingly to market & serve Priority Banking segment. o To provide market / customer feedback to line manager for consideration. o To drive overall customer origination of New to Bank & New to Product customers within assigned region. Grow segment accounts base and increase forward/backward cross-sell suite of applicable products - Investments, liabilities, assets etc. o To profile customers & market applicable investment products and provide advisory services to HNWI. o To liaise with relevant departments to ensure best practice overall customer experience & development of product suite. o To be directly responsible for relationship management of selected / assigned customers within the segment. o Work closely with Branch Managers, Investment Solutions, C&IB, credit & remedial to ensure that financial objectives of business segment are met. Key Accountabilities . To ensure that financial objectives of business segment are met. . Provide exceptional customer experience delivery. . Deliver budgeted origination of New-to-Bank (NTB) & New-to Product (NTP) customers using Relationship Managers & branch distribution channels. . Ensure focused communication of NBFaEUR(TM)s Priority Banking products & propositions to existing & potential customers. . Provide support to retail credit team in ensuring portfolio quality of retail assets by providing market intelligence & early alert signals on attrition. . Compliance with processes, policies & items governing KYC, AML and customer due diligence policies & procedures. . Monitor & review products, service levels & processes & provide innovative solutions to address challenges faced. . Perform the tasks of financial promotion, collection of required information and data, and evaluation of clientaEUR(TM)s capability and tendency to afford risks (Risk Profile) along with the detailed works related thereto. . Deliver sales objectives of investment products to segment & provide advisory services to HNWI. . Compliance with customer TATs, internal SLAs, and Consumer Protection, minimizing rejection rate of customer applications. . Coordinate with stakeholders where applicable to minimize rejection rate of customer applications. Other Accountabilities Job Context o Achieve overall financial numbers of Priority Banking segment within assigned region and open up opportunities for the distribution network. Education Master in Business Administration Experience and Skills Skills . Strong interpersonal and team working skills . Outstanding communication skills - both verbal and written . Strong conceptual, planning and directing skills . Cultural awareness and knowledge . Sound analytical skills & commercial awareness . Bi-lingual (preferable) Education level . A minimum of masteraEUR(TM)s degree in Business Management/ Chartered Accountancy . Securities and Commodities Authority Promoter license Work Experience . 8+ years of retail banking experience with 2+ years in Priority Banking segment or similar field. . Preferably in employee banking or similar aspects of personal banking. UAE experience highly desirable. . Relevant product, sales & distribution and industry knowledge. Technical Competencies Compliance- Retail Banking- Proficient Core and Regulatory Banking Systems-Retail Banking- Proficient Customer Service - Retail Banking- Advanced Financial Analysis- Retail Banking- Proficient Organization capability-Retail Banking- Basic Process improvement- Retail Banking- Basic Product Knowledge- Retail Banking- Proficient Relationship Management- Retail Banking- Advanced Sales- Retail Banking- Advanced Communication & Collaboration-Advanced Safety-Proficient Behavioral Competencies Change and Innovation - Proficient Communication - Proficient Evaluating and Solving Challenges - Proficient Results Orientation - Proficient Working and collaborating with others - Proficient Apply now Join Talent Community nbf.ae Contact us 2019 National Bank of Fujairah #J-18808-Ljbffr