Job Description

About Company:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary:
IIQAF, a prestigious name in the hospitality industry, is seeking a dynamic and experienced Operations Head to join our team! As the Operations Head for IIQAF, you will play a crucial role in ensuring the smooth and efficient functioning of our hospitality operations. If you are someone who is passionate about hospitality, thrives in a fast-paced environment, and possesses exceptional leadership and organizational skills, this could be the perfect opportunity for you.
Key Responsibilities:

• Oversee and manage the day-to-day operations of IIQAF's hospitality facilities, including hotels, restaurants, and event venues.
• Develop and implement strategies to increase revenue, profitability, and overall customer satisfaction.
• Lead and mentor a team of hospitality professionals, providing guidance and support to ensure they deliver exceptional service to our guests.
• Collaborate with department heads to establish and maintain high standards of cleanliness, safety, and guest experience.
• Monitor and analyze operational data to identify areas for improvement and implement effective solutions.
• Manage budgeting, forecasting, and financial reporting for the operations division.
• Develop and maintain relationships with vendors, suppliers, and other external partners.
• Continuously review and improve processes to optimize efficiency and reduce costs.

Requirements:

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 5 years of experience in a managerial role in the hospitality industry.
• Proven track record of successfully managing and leading a team.
• Strong understanding of hotel and restaurant operations, revenue management, and customer service.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office and other relevant software.
• Familiarity with industry regulations and health and safety standards.
• Willingness to work weekends, evenings, and holidays as needed.

Why work for IIQAF:
IIQAF is committed to providing an inclusive and supportive work environment where employees are valued and recognized for their contributions. We offer competitive salaries, opportunities for growth and development, and a positive and collaborative culture. As part of our team, you will have the chance to work with a diverse team of professionals and contribute to the success of our thriving organization.