\xe2\x80\x93 Have an in-depth knowledge of business setup services and other products/services to potential and existing clients. (Dependent\'s Visa, Medical Test, Emirates ID Registration, Driving License, Driving License Transfer, Maid Sponsorship, MOFA attestation, Arabic translation, UID Merging, POA Drafting, Car Registration, Liquor license, Banking Assistance and etc.).

\xe2\x80\x93 Develop strategies and plans focused both on financial gain and customer satisfaction.

\xe2\x80\x93 Understand the company\'s goal and vision to enhance the company\'s performances.

\xe2\x80\x93 Contacting potential clients via e-mail or phone to establish rapport and set up appointments.

\xe2\x80\x93 Multi-task in a fast-paced work environment.

\xe2\x80\x93 Nurture and build long-term relationships with prospective clients.

\xe2\x80\x93 Submit progress reports and ensure data is accurate.

\xe2\x80\x93 Ensure customer complaints are resolved in a timely and efficient manner.

\xe2\x80\x93 Provide top-level assistance to a variety of client\'s request and facilitates these in an organized, efficient and timely manner.

\xe2\x80\x93 Prepare agendas of external communication, customer engagement and brand promotion that will contribute to the achievement of company\'s objectives.

\xe2\x80\x93 Coordinate, manage and monitor the working of the Concierge Team.

\xe2\x80\x93 Advise and coordinate with Network Partners in providing information relating to the clients\' application status in a timely and efficient manner.

\xe2\x80\x93 Improve processes in support of organizational goals.

\xe2\x80\x93 Maintain an accurate and up to date record management system.

\xe2\x80\x93 Maintain database of all applications and directly update it when details change.

\xe2\x80\x93 Effective use of CRM by inputting leads and managing leads on a regular basis.

\xe2\x80\x93 Provide timely resolution to each client inquiry pertaining to Trade License, Immigration Card, Visa, and other ancillary applications; ensuring emails, phone calls, and chats are attended to within the set timeframe.

\xe2\x80\x93 Resolve product or service problems by clarifying the customer\xe2\x80\x99s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

\xe2\x80\x93 Collect/take payment/ payment information and other pertinent data to facilitate payment from the client, issues receipt voucher and requests for paid invoice from Accounts Department upon payment clearance.

\xe2\x80\x93 Recommend potential products or services to management by collecting customer information and analyzing client needs.

\xe2\x80\x93 Upsell/Cross sell related products and services; informs customer of ongoing deals and promotions of the company.

\xe2\x80\x93 Manage large number of inbound and outbound calls to proactively offer assistance to clients regarding Trade License, Template, Immigration Card, Visa, and other ancillary applications and as per instructions from the Marketing Team.

\xe2\x80\x93 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

\xe2\x80\x93 Build sustainable relationships of trust through open, transparent, and interactive communication with clients by performing a periodic Health Check activity as required.

\xe2\x80\x93 Keep records of customer interactions, process customer accounts and file documents.

\xe2\x80\x93 Participate in company-initiated activities such as teambuilding, networking events, and employee engagement activities.

Job Requirements:

\xe2\x80\x93 10+ years of experience in Business Setup / Corporate Services Industry.

\xe2\x80\x93 University graduate.

\xe2\x80\x93 Languages: English.

\xe2\x80\x93 Presentable and ability to promote the company.

\xe2\x80\x93 Ability to use Microsoft Word, Excel, Outlook, etc.

\xe2\x80\x93 Client Relations experience is a must.

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Agile Consultants